ROCA Salon & Spa

05/20/09

Stylists are good...but it IS expensive

by MizzouGrrl at Citysearch

I have been going to ROCA for almost two years. The end product (my hair color, cut, & style) is better than most I've had in previous years with other stylists. I love my stylist and most of the staff, however, I find it interesting that the owners (who appear throughout my session talking to other stylists and whatnot) come off as very catty and full of themselves. This is confirmed by the responses to the posters that are put on here and the constant reminder that they were voted "Best Highlights by CitySearch". I mean, what does that really mean, anyway? The bottom line is that they do a "good to slightly better than most" job here and you probably pay a little too much for what you could basically get elsewhere for about 30% less. I adore my stylist, though, and will continue to come here...until I get a nasty reply from the owners, I guess ;)

• Pros: End product of color/cut
• Cons: Owners

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Comments

rocasalon– May 25, 2009 at 09:03:16 PDT

We reply to reviews because we consider it as standing up for our employees and ourselves. You first state that your service is better than with previous stylists, then say it's slightly better and could get it for less. Which is it? What has kept you coming back for 2 years? As owners, we greet all guests so they feel welcome, and then tell them how great they look as they leave, which is a compliment to them and their stylist. I'm sorry if this appears as being "catty and full of ourselves".

MizzouGrrl– June 03, 2009 at 11:20:31 PDT

Hey--I'm just being honest. Just because I get a good end product doesn't mean that I absolutely can't get it elsewhere (and for cheaper); I choose not to. Get over yourself already--this is hilarious, though.

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12/17/09

Extremely supportive of a clueless husband!

by Yootguy at Citysearch

I was searching for a place to bless my wife for Christmas. I had no idea where to look...ROCA's website was very helpful and Laura was a professional at walking me through my options.

If my wife is as pleased as I am, I will be a HERO and not a zero :)

• Pros: Laura was awesome on the phone!
• Cons: It was over the phone and not in person.

12/01/09

I love Joey!!

by makylak at Citysearch

I recently moved from Lawrence, KS to Kansas City...where I had the same stylist for 10 years! I was very nervous about finding a new stylist and decided to try Joey based on reviews from this site. I was not disappointed!!! He did a fabulous job with my hair!!! I recently cut bangs and I love them. I am constantly getting compliments about my "new" look. Thanks Joey:)

• Pros: atmosphere
• Cons: pricey

12/01/09

Awesome salon

by new2 KC at Citysearch

The staff is excellent and very customer focused. The best place in town for a cut and style for long hair. I would highly recommend Roca.

• Pros: best cut and style in town
• Cons: None

10/27/09

Amazing Highlights & Cut

by paparazziboy at Citysearch

I have been searching for a truely good stylist in KC for a while. Recently I heard from a friend about a guy named Joey at Roca Salon, and from what I had been told he did a great job with my friend. I made an appointment and got a cut and highlights, and they look fabulous! Not only did he do a good job, but he actually creates conversation and makes the experience fun. Since i have gotten them done, I have had nothing but compliments. Its just crazy how something like a great cut or color can make you feel so great about yourself. I will definitely be back to see Joey again!!! I'll be passing the word on through my group of friends for sure!

• Pros: Best Highlights in KC

Response from this business

rocasalon– October 27, 2009 at 19:38:25 PDT

Thanks for a great review! Joey is our new talent and is attracting a great group of clients, as yourself. He has been with us nearly 3 years and learned this business as an apprentice with us, and it shows in the talent he brings to the table. Please continue to spread the word about our salon and Joey. We have a refer-a-friend program that rewards new guests as well as those that refer them. Thanks again for your kind words!

10/26/09

Great haircuts and facials. The staff takes their time and r

by CSMobileUser2 at Citysearch

Very nice place

Response from this business

rocasalon– October 26, 2009 at 19:54:53 PDT

Thanks for the brief, yet complimentary review! Glad you enjoyed. :)

10/25/09

Interesting to say the least

by nallandiaezol at Citysearch

Why write a review? Most of the time it is completely irrational and just a bunch of emotions that aren't necessary.

I decided after reading all the reviews to go ahead and make one as contradictory as it seems.

I actually got the chance to meet a stylist from Roca and he is fantastic! He had nothing but great things to say about the place so I decided to go in and get my hair done.

It was truly fantastic my hair is ridiculously long and curly and he did a great job.

However, with all good things there is always a negative not that this should necessarily turn people away. I am obligated to say in my opinion some of the service providers do need to work on professionalism. It is astounding to see that there are responses to the negativity on this website as well. I believe that it is near to impossible to make everyone happy but from a business standpoint you should not respond with criticizing someone who is making a response to your business. Instead you should work to keep that person happy. Its now been published on the internet for people to see the professionalism standards that you set.

Again I must say the service providers are truly talented just need to work on professionalism

• Pros: Great talent
• Cons: Professionalism

Response from this business

rocasalon– October 25, 2009 at 19:43:25 PDT

It's interesting that the only reviews you have written have been exclusively for hair salons. I'm glad to hear your experience with us was "fantastic" and that we "did a great job". Also, that you say we are truly talented, though you only gave us 2 stars?? We have been in business for over 25 years, and to have so few negative reviews says a lot. (Bad news travels fast and good news is hard to find.) As you said, you can't please everyone. Believe me, we go out of our way to keep our guests happy. However, a few use internet reviews to be vindictive and flat-out lie about their experience, so I have to respond with the truth. If someone spreads a lie about you, don't you respect yourself enough to make sure the truth be known? If something's amiss, please let us know immediately so we have a chance to correct it. We can't fix what we don't know is wrong.

10/23/09

Horrible HORRIBLE Experience

by Retrospunn at Citysearch

This was all around a bad experience.

• Pros: None
• Cons: Rude people who failed to deliver

Response from this business

rocasalon– October 23, 2009 at 21:09:27 PDT

I should explain: Rod consulted you and highlighted your hair 2 days ago EXACTLY as you wanted and you LOVED it and said how great you felt about yourself. You even tipped him well. Then today, your "producer" stormed into our salon SCREAMING that he OWNED your hair since you were his actress, and it wasn't the color HE wanted (plenty of witnesses who were very scared of him) and he had to be physically removed by the police. Rod had already spoken to you and kindly agreed to stay late for you and add more highlights, which you agreed to and were to receive tonight. Too bad your "producer" wanted a complete bleach-out on top of the highlights, which would have broken off your hair. It is sad that you have to leave slanderous lies about us just to satisfy your maniac "producer" (who even told the police he owns your hair) and to keep your acting career. You can stop with the lies now! We have the police report and PLENTY of witnesses, so blame your "producer", not us.

10/06/09

Just wasn't the place for me...

by kdwineinger at Citysearch

I switched to Roca because my stylist, Jenelle Huppe, transferred there. Her services were and are great. What I didn't care for (and tried to overlook MANY times) was the lack of professionalism by some of the staff. I'm all for people liking where they work, and feeling comfortable. But when the staff talks about their evenings' plans, a bad break-up, or how "fat" they are, it's pretty unappealing, especially if they're talking to a client's stylist while the stylist is doing the client's hair. (And the young lady who complained of being fat was in NO WAY such, which I'm sure made many female clients self-conscious.) This kind of chatting occurred almost every time I had an appointment. When I received a manicure, the technician answered her cell phone THREE TIMES during my manicure, then proceeded to place it in her bra for "storage" while she worked on my nails. Her implements looked very dirty, as did the solution they were stored in (you could see debris floating around in it.) The last straw was having to watch the receptionist eat her sandwich while sitting on a pedicure footrest as I got the manicure. (No break room?) Honestly, I gave Roca a try several times. I'm not a snob, but I do value my hard-earned money, and I want to spend it in a place that makes me feel like I'm treating myself. Plus, leaving Roca means leaving Jenelle and finding a new sytlist, which I've done, but was not what I wanted to do.

Thank you.

• Pros: Jenelle Huppe
• Cons: Lack of Professionalism Overall

Response from this business

rocasalon– October 07, 2009 at 04:39:20 PDT

I understand your feelings but don't know why you waited 5 mos. to leave your review. You're right that we enjoy where we work and with whom we work, and, in this case, things seemed too relaxed. As for the manicurist, her mother is in a care facility and all calls now go to voice mail. Her implements are always clean and properly sanitized. We receive surprise visit several times a year from the state board inspector, who just visited and sat at the nail table to fill out her report (posted for public viewing). Our record is squeaky clean. Our receptionist will occasionally go into the vacant pedicure room near the desk and sit on one of the nail tech chairs to quickly eat, where she can easily jump up to assist guests or answer the phone. Again, the pedicure area is kept spotless. Our skills are exceptional, and we are voted in the "Top 5 Best Salons in Kansas City" in KC Magazine. We are not pretentious, and apparently our relaxed style has been misinterpreted. Again, I apologize.

08/04/09

Roca Salon Management Cares!

by dfhdfhbsgd at Citysearch

We had a few issues with the services received, but management promptly resolved our complaints, making the overall visit satisfactory.

Lower-level staff members can't be perfect all the time, and everyone makes mistakes. Having management that cares about a customer's happiness is refreshing!

06/07/09

Joey is fantastic!

by Courtneym at Citysearch

I am soo excited to see Joey on Saturday!! He always makes me look and feel great!! I also love how the staff is always friendly and makes me feel comfortable. I love Joey and the salon!!

Joey made my hair look and feel great without doing anything too dramatic. I am working on getting my hair back to a lighter color, (it's currently black) and he put in highlights that don't make me look like a skunk. I would recommend him to everyone and I will be back in as soon as I can but unfortunatly even with his lower rates I still can't splurge on getting my hair done :( Go see Joey and you will understand and go back to see him every chance you get!!!

• Pros: Sincere wants you to look your absolute best
• Cons: Takes longer than most stylists but well worth it!!

Response from this business

rocasalon– August 03, 2009 at 19:36:40 PDT

Joey is our apprentice (learning cosmetology skills) and is progressing well. He will take his state boards late Fall '09. Thanks for the kind words!