12920 Grandview Rd,
MO | Directions64030-1791
Menu for MaidPro
We Use the Best Supplies
Maidpro Constantly Improves in Our Quest to Provide You w/ the Fastest, Highest Quality Cleaning Service Possible, Including Our Choice of Cleaning Chemicals. Maidpro Has Tested Hundreds of Products to Find the Ones That Will Give You the Highest Level of Cleanliness While Still Being Safe for All the Surfaces of Your Home. We Have Chosen the Procter & Gamble Mr. Clean Professional Line Because of Its Cleaning Power, Speed, Safety & Disinfecting Power.
The Mr. Clean Professional Line Consists of Commercial Versions of the High Quality, Trusted Brands You Use at Home, Such as Spic & Span & Comet. This Product Line Is Packed w/ the Power of Hospital-Grade Disinfectants to Keep Your Family Safe From Bacteria & Germs, but Is Carefully Designed to Leave Your House Smelling Fresh & Clean Without That Hospital-Strength Smell. The Mr. Clean Professional Line Includes the Mildest Disinfectants & Solvents Possible to Balance Your Need for a Clean, Disinfected Home w/ Our Need for Employee & Environmental Safety.
The Mr. Clean Professional Line Cleans Fast So We Can Clean More of Your House in Less Time, Saving You Money. All of These Products Are Nonabrasive & Safe on Even the Finest Surfaces (Including Marble, Porcelain & Sealed Wood Floors) So We Can Ensure the Safety of One of Your Greatest Investments - Your Home.
Spic & Span Disinfecting All-Purpose Spray & Glass CleanerCleans all the major surfaces of your house, including glass, so we can work faster & give you the great results you want. It also disinfects as it cleans which we think is important for kitchen counters, doorknobs, dining room tables, & other surfaces where germs may spread.
Mr. Clean Finished Floor CleanerIs safe on virtually any type of floors, including tile, terrazzo, no wax, & polyurethane-coated hardwood. It also powers through old, built-up, ground-in dirt, improving the shine & making old floors look new again. It leaves no dulling residue that could ruin the beauty of your pergo & other high gloss floors.
Comet Disinfecting Bathroom CleanerEats through the toughest soap scum & hard water stains, even in older bathrooms! It cleans to the original shine w/ no abrasives or bleach to harm delicate surfaces or surrounding fabrics. It leaves a great fresh scent, without leaving any of that green, gritty residue you remember from your old grocery store comet.
Febreze Fabric RefresherEliminates pets, smoke, mold & mildew odors from your fabric. Your house should smell as clean as it looks, so we use febreze's patented technology to lock odor molecules & trap them for good. Since it is safe for virtually all fabrics, we can freshen your carpet, drapes, couches & more. It's also safe to be used around pets & is approved by the aspca.
Appliance Exteriors Cleaned (Interiors Upon Request)
Floors Vacuumed and/or WashedUnder bed if accessible
Windowsills CleanedBlinds dusted upon request
Fingerprints Removed From All Woodwork, Doorframes & Switch Plates
General Straightening Completed
Other Living Areas, Including Hallways and Stairs
Upholstered Furniture Vacuumed
Cushions & Pillows Fluffed & Straightened
Ceiling Fans DustedHeight restrictions apply
Lamps Cleaned & Lampshades Dusted
Picture Frames Dusted
Furniture Dusted - on Top, on Front & Underneath
Hardwood Floors Vacuumed and/or Washed
Tile Floors Vacuumed and/or Washed
Hallways & Stairs Vacuumed and/or Washed
Windowsills CleanedBlinds dusted upon request
Fingerprints Removed From All Woodwork, Doorframes & Switch Plates
General Straightening Completed
Inside Ovens & RefrigeratorsMaidpro offers complete cleaning of your oven & refrigerator interiors. To schedule this service, please contact your maidpro office prior to your scheduled service so that we may bring the required cleaning agents & adjust for the additional time.
Laundry & IroningSome maidpro offices offer laundry services. Please contact your local office for pricing & availability.
We Can Only Stand on a Two-Step Ladder
We Can Only Lift Items Weighing Less Than 35 Pounds
We Cannot Handle Pet Messes\
We Cannot Use Cleaning Products That Contain Bleach or Ammonia
One-Time CleaningsOne-time cleanings include move-ins & move-outs, spring-cleaning, service prior to a big event & other non-recurring services. All one-time services can be estimated. If additional time is needed, a maidpro representative will attempt to contact you while our staff is in your home. If you authorize additional time, our staff will continue to clean & your price will be adjusted accordingly. We will not use additional time without your prior approval.
Our 24-Hour GuaranteeIf you are not completely satisfied w/ your cleaning, simply inform your local maidpro office within 24 hours of your service & we will happily re-clean the area w/ which you are dissatisfied.
Frequently Asked Questions
Are You Bonded & Insured?Our insurance is the best available. We're not just bonded, but we also have liability, crime & employee accident coverage. Your home, our service providers & maidpro are included in the coverage. Insurance validation certificates are available upon request.
What if Something in My Home Gets Broken?Maidpro realizes the nature of cleaning requires our staff to touch virtually all items within one's home or office. If any damage/loss does occur, simply notify maidpro w/ 48 hours of the cleaning date. Please refer to our breakage & loss policy for additional information.
How Do You Access My Home?Maidpro must be able to access your home to provide services. There are three choices:
Most Maidpro Customers Leave a Key to Their Home at Our Office, & We Take Extreme Measures to Protect Each Key. Your Key Will Be Kept Safe & Secure in Our Key Safe & Coded for Security.
If It Is Not Possible to Leave a Key w/ Maidpro, You May Meet the Service Provider at Your Residence. Please Refer to Our Cancellation Policy Should Maidpro Be Unable to Access Your Home.
If Neither of the Above Is Possible, Please Make Alternate Arrangements w/ Your Local Maidpro Office.
By Far, the Most Efficient & Problem-Free Way for Everyone Is for You to Give Us a Key. That Way You Don't Have to Wait Around to Meet the Service Providers.
If I Give You My Keys, How Are They Protected?Your key is coded as soon as it enters the office. It will be stored in a locked key storage box to which only maidpro management has access. The day of your scheduled cleaning, your key is matched to your job ticket. Upon returning to the office, the service provider returns all keys to management who then places them back into the secured storage box.
How Many People Will Clean My Home?Our teams vary from office to office & job to job. Generally, our service providers work in teams of one or two. Sometimes we have teams of three or more. When more than one person is at the job, the quoted time -- which was given in labor hours -- is lessened by the number of people. For example, if you were scheduled for a two-hour service & two service providers are assigned to your job, the cleaning should be completed in one hour or two labor-hours.
Will I Always Have the Same Service Provider?We make every effort to send the same service provider(s) each time. Occasionally there may be a change in service providers due to illness, day off, vacation or they may no longer work for maidpro. Therefore, it is not possible for us to guarantee the same individual/team for each cleaning. In the event of such an occurrence, maidpro will find a replacement. Maidpro provides an extensive training program to each of our employees to ensure consistent cleaning techniques throughout our staff.
Are Service Providers Trained & Supervised?All service providers attend "maidpro university" prior to entering your home. Maidpro university includes orientation to our company, a session on cleaning, cleaning videotapes, situation role-play, & a session on driving. Employees are then assigned to trainers who supervise them on their first several cleanings. After a formal review w/ the trainer & management, the service provider is then assigned to a team.
How Do I Pay for Your Services?Maidpro gladly accepts the following forms of payment: mastercard/visa, cash or check. Payment is due at the time of service. One-time cleanings require a credit card payment. For your convenience, a credit card number may be left on file w/ maidpro to use in the event you should forget to leave your payment at the time of the cleaning. Otherwise, a $10.00 non-payment fee will be incurred. A $25.00 fee is applied to all returned checks. If you use a credit card, your account will be charged the balance due, plus any fees, after each cleaning.
What Is the Cost of My Cleaning?Fees are based on the size & condition of your home. When you receive the initial estimate, it is just that -- an estimate. Once the service providers enter your home for the first time, they should have a better sense of exactly how long the cleaning should take. As soon as they become aware of a discrepancy between the estimate & actual time needed, they immediately contact maidpro management who will try to contact you to discuss the difference. Very often, first-time cleans or one-time cleanings may require additional time & an additional fee. If this is the case, you will be contacted by management prior to authorizing the service providers to spend more time in the home.
Should I Tip the Service Providers?If you are pleased w/ the work done in your home we encourage you to show your appreciation to your service provider. Although not required, a gratuity is a powerful way to say "i appreciate your work. " Even a note from you, simply saying "thanks for a job well done" means a great deal.
What Is the Cancellation Policy?If it is necessary to cancel/skip your regular cleaning day, maidpro merely requires a 2 business day notice. If maidpro receives less than a 2 business day notice, or can't access your home, it will be necessary for us to charge the full price of your cleaning. Future scheduled cleanings will remain unchanged. Please be sure to submit in writing any termination of regularly scheduled cleanings. Do not inform the service providers of any changes to your schedule -- it must be done directly w/ the management of your local office. Note that recurring service is priced at a discounted rate. Should you choose to cancel recurring service after only one cleaning, please note that our regular one-time cleaning charges apply.
What if My Cleaning Falls on Holiday?If your scheduled cleaning falls on a holiday maidpro observes, we will be sure to contact you to reschedule your cleaning.
How Do I Provide Feedback on My Cleanings?Since cleaning is a very personalized & subjective service, we leave a comment card after each cleaning for your feedback. In addition, you may call your local office directly, or even visit this website to let us know how things went -- good or bad. We encourage you to take the time to complete & return (postage is pre-paid) the comment card or send us an email. This feedback is essential to serve you better, to correct any problems & to praise those service providers who meet & exceed maidpro's expectations.
Can I Hire Your Service Provider Directly?By entering into a service agreement w/ maidpro, you agree not to hire a present or past maidpro staff member introduced to you by maidpro for any home-related service. If you do wish to employ such a staff member, our referral fee is $2,500.
Keys & Alarm SystemsMost maidpro customers leave a key to their home at our office, & we take extreme measures to protect each key. We assign every customer key a security code & store it in a key safe. No identifying information is ever put on any key. Also for your safety, we do not return keys by mail. Customers must come in person to the maidpro office & present a picture id before a key will be released. If you have an alarm system at your home & it is simple to operate, you can give instructions on its operation to your maidpro office. However, if your alarm system is complicated, we prefer that your alarm be left off on the day of the cleaning. Please refer to our breakage & loss policy for additional information
EmployeesOur employees are very important to us, & we are very serious about keeping them safe, so they do not use ladders or move anything heavier than 35 lbs. These types of activities put our employees in danger of back injury or could even damage your flooring. If you would like us to clean behind appliances like a refrigerator, oven or sofa, please move it prior to the cleaning to allow access to the desired area.
BleachWe will not bring bleach into a home to use as a cleaning product. If you request us to use bleach supplied in your home, please be aware that we will not be responsible for any damage caused by your bleach.
CancellationIf it is necessary to cancel/skip any scheduled cleaning day, please notify maidpro 2 business days before the scheduled day. That will allow us to reassign the service provider or team to another appointment. If maidpro receives less than 2 business days' notice, or can't access your home, it will be necessary for us to charge the full price of your cleaning. To ensure that all your needs are addressed, please correspond all requests & changes directly to your maidpro office manager. Please do not communicate these important details w/ service providers. If for some reason you wish to terminate your maidpro services, please be sure to submit this in writing to your local maidpro office.
Arrival NoticeIf you wish to wait for your provider to give them access into your home, please realize that we can give arrival windows of about 4 hours, such as 9 am -1:00 pm or 11am - 3:00 pm. Many things can affect our schedules, such as cancellations, lockouts or customers adding services. We want to save you time, not make you waste it waiting for us to arrive. Leaving a key at the maidpro office is the most efficient way for you to provide your service provider access to your home.
Payments and Refunds
PaymentsFor your convenience, maidpro gladly accepts the following forms of payment: mastercard/visa, cash or check. Customers will need to pay for their cleaning at the time of service. One-time cleanings require a credit card payment. Customers may leave a credit card number in a secured file w/ maidpro to use in the event you forget to leave your payment on the scheduled cleaning day. A $10.00 non-payment fee will be incurred if payment is not made on the scheduled service day, & a $25.00 fee is applied to all returned checks. If you use a credit card, your account will be charged the balance due, plus any fees, after each cleaning.
RefundsSince cleaning is a very personalized & subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied w/ maidpro. Please see our 24-hour guarantee if you are dissatisfied w/ your cleaning. There are no refunds for gift certificate purchases.
TippingMaidpro never requires tipping, but it is a powerful way to say thank you to your service provider. Remember your appreciation need not be monetary. A personal note from you expressing your appreciation for their service can mean a great deal.
Referral FeeShould you wish to hire a present or past maidpro staff member for any home-related service outside of your agreement w/ maidpro, our referral fee is $2,500. This fee is due within 30 days of notification from maidpro. If the fee is not paid, maidpro reserves the right to pursue other methods of collection.
What Makes Us the Best
Our Service Providers Concentrate on a 49-Point Checklist Tm at Every Location.
Every Cleaning Is Completed w/ Our Signature Comment Card. Each Card Is Pre-Addressed & Postage-Paid for Your Convenience. Just Fill It Out & Drop It in the Mail or Fill Out Our Online Comment Card by Clicking Contact Us & Choosing Service Feedback.
With Independent Cleaners, Homeowners Usually Develop a Personal Relationship w/ the Service Provider. While This Can Be an Asset, It May Make It Difficult to Discuss Any Dissatisfaction You May Have. With Maidpro, You Can Enjoy a Personal Relationship While Utilizing Our Office to Discuss Any Questions or Concerns.
We Are So Confident in Our Service, We Guarantee It. If You Are Not Satisfied w/ a Certain Area of Your Home, Simply Call Us Within 24 Hours & We Will Re-Clean the Area for Free.
Maid Pro Goes Above & Beyond to Make Sure All of Our Service Providers Are First Rate. We Complete a Background & Criminal History Check on Each Staff Member Before We Hire Them.
Our Key Coding System Is So Secure That Over 90% of Our Clients Leave Their Keys w/ Us
Our Staff Is Outfitted w/ Tan Pants & a Dark Blue Maidpro Shirt. You Will Feel Comfortable When Our Service Providers Arrive at Your Home.
Each Staff Member Has Had Extensive Orientation & Training Prior to Servicing Your Home
Our Employees Are Bonded & Insured for Your Peace of Mind.
We Have the Highest Quality Staff in the Industry. The Unparalleled Benefits Package We Offer Our Service Providers Can Include Health Insurance & Retirement Benefits. This Allows Us to Hire the Most Professional, Reliable Employees.
You Need Never Worry That Your Service Provider Is Unable to Work Due to Illness, Vacation, Etc. With Maidpro, We Always Have an Employee Willing & Able to Take Care of Your Cleaning Needs.
Because the People Who Clean Your Home Are Maidpro Employees, You Don't Have to Worry About Payroll Taxes or Worker's Compensation Issues.
You Will Never Be Under a Contract That Commits You to a Certain Number of Cleanings. Just Give Us a 2 Business Days Notice to Cancel or Change Your Service.
In Most Cases, We Bring Our Own Cleaning Supplies! We Use Products & Equipment Which We Have Tested & Believe to Be the Best in the Industry. We Are Happy to Use Your Supplies or a Special Product That You Request, However, We Will Not Be Responsible for Any Liability That Results.
We Offer Convenient Credit Card Payment So You Never Have to Remember to Leave a Check or Cash.
Breakage and Loss Policy
Maidpro Is Fully Bonded & Insured. Our Liability Limits Are Set at a Maximum of 10 Times the Cost of the Service Charge on the Day in Which the Breakage/Loss Occurred. Notification Must Be Made Within 48 Hours of Service.
Items Excluded From Liability Are; Cash, Jewelry, One-of-a-Kind Items or Hard to Get Items; Items of Sentimental Value, Art, Antiques & Electronics.
Key Replacement / Locksmith Fees Are Paid Only if Keys Are Lost or Miscoded. There Is a $50 Per Location Liability Limit.
Here's What We Can Do for Your Windows
Clean Both Insides & Outsides
Clean Tracks, Insect Screens & Sun Screens
Remove Hard Water Deposits, Paint, Tape & Years of Dirt
2Nd Story or High Ceiling Windows Are No Problem
Extra Services as Required. Just Ask One of Our Friendly Customer Service Personnel.
Included in All Packages Is Our Core Service Suite; Which Includes:
Foyer & Reception Areas
Desks & Workspaces
Stairs & Elevators
FloorsVacuuming & mopping
Office KitchensMicrowave & beverage station
Lounges & Break Rooms
Additional Services Include:
Kitchen Appliance InteriorsRefrigerator, etc.
Detailing(Extra attention) for initial visit
And We Can Also Recommend Firms for Other Less Frequently Needed Services: