Natural Body

Doesn't Recommend

Consumer Advocate2

Joined 2 years ago

BEWARE. NATURAL BODY CUSTOMERS BEWARE! When Natural Body International (NBI) closed its Washington, DC area franchises, it refused to honor the outstanding spa package purchases made by customers at those locations. NBI has formally stated that it has no obligation to honor service promises made by its franchisees. The Washington, DC area franchises closed with very little warning to their customers. BE CAREFUL!

Doesn't Recommend

mazarbul

Joined 3 years ago

such a shame. I have been to many spas in KC & LA et al & have had many facials & massages. My husband arranged services for my birthday with a friend. His sister made the reservations so when 2 others decided not to go - he did call & cancel 1.5 days in advance but not 2 full days in advance - which he didn't know he had to do because sis made the reservations. So what should have been a great experience was indubitably marred by the hundreds extra we were charged for services not rendered. I took it calmly & was not rude & as such the woman at the front seemed to really sympathize & offered to talk to her director about a refund; no one ever called. The facial was decent but the aesthetician should have known the pumpkin scrub was too strong for my fair skin – left my face burning and red well into the night & my birthday party. The massage was spectacular – have never had a better relaxation massage & would go back frequently for the massage if not for all the other problems – it was my first visit to this spa & with such shoddy treatment I will not likely return.