Lenexa >Food & Dining > Great Panda Buffet & Grill
9764 Quivira Rd, Lenexa, KS | Directions 6621538.951144 -94.723570
My sister and I went to Great Panda Buffet and Grill tonight for dinner and long story short when we got up to walk out I told them AGAIN that the food on the buffet was cold, the chicken was pink with pink juice in the cashew crusted chicken pieces and the sauteed green beans were raw. The manager or who ever he is and the hostess were unbelievable. The manager told us if we wanted hot food to order off the menu and the hostess lifted a pan off the steam table and said "see the water is hot, stick your hand in it". No offer to make the situation right. We have been going there for a long time. The quality is slipping fast. We never had issues like this a year ago. I have never walked out of a restaurant or been that scared of the food. Never again.
Owner Out of Control – On my goodness. The owner's behavior while I was dining for lunch today was absolutely unbelievable. While I was approaching the beverage machine I witnessed the owner berating a father for accidentally leaving the ice cream maker in the dispensing position. I spoke up asking the owner to remember who the customer was, that mistakes happen and if he kept up the behavior he would lose two customers today. He immediately informed me I was no longer welcome there.
Once my family had finished our lunch and were exiting he reminded us that we were not welcome to return. Furthermore, he said (quote) ... how I talk to customers is none of your business ... to which I reminded him I also was his customer. He quickly spun out of control, demanding I leave and calling my family a bunch of morons followed by the word rednecks. I simply replied with the words good luck (exact words exchanged folks).
I simply could not believe how this guy handled himself. I was absolutely shocked. I may approach the place again in the future with video camera in hand as words simply can not describe how poorly this guy handled himself.
Needless to say, we don't recommend this place. He has been there the few times we've gone which makes me believe he's not making enough to fund a management position. If he continues to interact with customers he's going to kill his business.
If you do go, good luck. He's hard to miss.
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