Mac M.

Joined 10 months ago

I was given a mullet by Ryan so I they must be writing all of their own reviews as my haircut was a DISASTER and don't let them put powder on your hair or you'll have hair loss. My doctor is looking into that. I would've been better off buying $65 in scratch tickets and cutting my own hair!

Doesn't Recommend

Katelyn C.

Joined 1 year ago

Customer Service Disaster. I had been thinking about a Keratin treatment for my wavy/thin/frizzy hair for more than a year and scouring every Livingsocial and Groupon for a good introductory deal. (Who wants to spend $300 just to see if something works?) I had yet to bite the bullet because each salon was either too far away or had received bad reviews. Along comes Robert Arriaga. The Yelp reviews painted a rosy picture of someone who could help me finally control my mane, so I purchased the Livingsocial coupon for half off.

I scheduled an appointment with Robert for a Saturday at the Crossroads location, because this is ony 10 blocks from my condo. I receive a call the day before my appointment asking me to come to the Leawood location because there had been a "scheduling" error. Turns out he never works in the Crossroads location on the weekends, so that was a bit misleading. To his credit, he did discount my haircut by half to compensate me for the additional drive.

When I arrived at the salon, he was still finishing up the previous client. Another stylist washed my hair and sat me down, which was fine. Robert began the session by cutting my hair. Kind of. It hadn't been cut in 6 months as I was growing it out after a prevous disaster at another salon. My hair was full of split ends, I'll be the first to admit. He finishes the haircut in record time and moves on to the Keratin Complex. I was schedule for three hours for the entire haircut and treatment. I was out of there in two. He stopped my treatment multiple times to address questions from other stylists and to assist them with their consultations. He asked if I was going to come back in to have the wash-out completed and to purchase some product to maintain the Keratin. He said that he "cannot guarantee that the treatment will work for people who do not have the wash-out and buy product." This led me to believe that there would be a guarantee for me since I was partaking of the additional service. I was very incorrect. He hurried me out the door, not even bothering to finish up with the hairspray I had requested.

Fast forward to the following Tuesday (three days after the initial appointment) If you've never had a Keratin treament, you cannot wash your hair for several days afterwards so I had not had any time to play with the cut myself. My hair was an oily, ragged mess from the chemicals and lack of washing. Once again, Robert was running late. I don't know where this customer service is, because I certainly didn't see it. The receptionist ended up washing my hair. He spent a little time blow-drying it and once again sent my on my way in a hurry. I don't know if this was because of my having used a coupon or just that he was stretched thin with the two salons.

I was told not to rewash my hair for another day and a half, so I had still not been able to see how the cut would look with my styling efforts. I was absolutely livid when the cut looked the exact same as when I had first entered his salon. I still had split ends on almost every hair strand. I sent him an email describing my concerns in the hope that some resolution could be reached. He replied that he would call me the next day. He NEVER DID. I finally returned to the salon to return all of the product that I had purchased in an attempt to recoup some of my losses. He couldn't have been less concerned when I spoke to him during the return. He asked and I quote "What do you want me to do?" How about provide some sort of customer service??? Offer a repair cut? Something? I had tipped him generously for the full price of all services and feel like he took advantage of me. I will never go back to this salon.

Recommends

krisedler

Joined 2 years ago

best salon in Kansas City. Overall, this is (hands down) the best hair experience you will find in Kansas City. I looked for 2 years before settling in at Robert Arriaga, and no other salon has offerings anywhere close to this.

Atmosphere: Classy, clean, friendly, professional. You know you're getting quality the instant you walk in the door.

Services: First of all, you get a drink of choice upon entering and are always greeted personally. I'm a coffee addict, so this is a bonus when getting my hair cut every month! Every service I have experienced there (hair cut, color, wax) has been over the top incredible.

Staff: Excellence is in the details and each staff person has it. There is a stylist at the salon for everyone... I'm a business professional and have been served well there, but see trendy young adults visiting stylist there as well. Each stylist really knows their stuff and make the visits person. In fact, I notice they use their clients names a lot, so I know that they are paying attention!

Pricing: Extremely fair priced, especially considering the excellence of the services.

Recommends

Justin GeorgeH

Joined 2 years ago

Abby is amazing !!!!. I was so fortunate to find Abigail a few years ago.

I would never want to go to anybody else. She gives her clients a level of personal attention that is unmatched. She is very creative and knowledgeable. She has an amazing sense of style herself.... so I really value her opinion.

Every time I leave the salon I feel like a million dollars because of her. She is a class act that you don

Recommends

Bratcherlj

Joined 2 years ago

Jackie is great!!!!. I was looking for a new stylist and I happened upon this great salon 2 blocks from my office. Jackie cut my hair and styled it beautifully. It wasn't an ordinary trim. I had decided to cut my hair shorter than it had been in years and to stop coloring it. The stylish short do, with the white shock of air, was transformative. Jackie listened to me and patiently created a beautiful, different hairdo. I have found my hairdresser.

Recommends

lisaflynn

Joined 2 years ago

Sarai rocks!. Just left this salon and am in love with my new do! Sarai was a master with her shears on my curly hair. I always judge my hair cut after I leave the salon and let my hair dry. Let me tell ya, the curls lay just right and I don't have that horrible pyramid do going on. This was hands down the best cut I have ever had.

Recommends

lovinlouie

Joined 2 years ago

Get your hair done and then go out on the town.... My husband and I have known Robert for years and are so happy to see him have his own salon with very talented stylists. The salon is conveniently located near the Power and Light district and even from the bustling streets outside you can see the salon's energy flowing out into the city. The salon is beautiful and uniquely designed with the client in mind. The salon has comfy couches, upbeat trendy music.. even a drink if you so desire.

Robert hooked me up with one of his newest stylists, Destiny Stanley and she is wonderful. I am always wanting something a little different with my color as my hair grows out and she is always working with me to achieve that while giving me a good healthy trim each time as my hair continues to grow. She is also always full of fun suggestions for "going out" hair and willing to take the time to play around with different possibilities!I love her and Robert Arriaga Salon!

Recommends

kjweber0721

Joined 2 years ago

Robert Arriaga Salon is the best!. My sister had been going to Robert for years. My sister referred me and Destiny Stanley did my hair and it looks awesome. She did a perfect job, blending low lights and highlights together in my hair. My hair ended up being the perfect blonde with accents of caramel, which I absolutely love! I told her what I wanted and she did just that. In addition, to Destiny doing an amazing job with my hair color, she also did an awesome job cutting and styling my hair. Destiny styled and cut my hair to what looked flattering with my face shape, and texture of my hair. I absolutely love Destiny Stanley and Robert Arriaga Salon and I would refer anyone to go there. I trust them with my hair 100 percent. Thanks Destiny!!!

Recommends

LPen

Joined 3 years ago

AWESOME!!. I had a really bad experience with another stylist at another salon earlier this year. I was searching for a new place and found Robert Arriaga online. The reviews were so good I couldn't not try them out!

Ryan is pure awesome! I put my complete faith and trust in him and beacuse of that - I look like a rock star! + he gave me tips and instructions for how to recreate the look at home - thanks Ryan - I'll be seeing you in 10 weeks or so!!

Recommends

mshrake

Joined 3 years ago

Ryan knows what looks good!. I while back I needed a hair make-over and I'm so glad a found Ryan. He's cut my hair several times and I've loved each cut. He really knows the current styles.