13400 S Us Highway 71, Grandview, MO | Directions 6403038.881670 -94.526825
Appliance Experience – We bought a washer and dryer set that lasted over three years and we decided to upgrade to a bigger capacity set and are pleased. The customer service is great. We have been nothing but pleased with our experiences with them. Not to mention the great warranty that comes with our appliance set.
briens appliance inc – We just pusherdare new (used) Refrigerator and it ia great, are Brien Appliance Experience was tht baet and we got a 10% discount for paying in cash ,you cant beat that
Great Customer Service!! – I just purchased a replacement Dryer at Brien's.....Linda welcomed us in the store even with all our kids...She was so nice and took her time showing us what she had....no pressure to buy, and she answered all the questions we had! The prices are unbeatable and you get 10% off if you pay in cash!! Only place we will ever look for Appliances again I will definetly be back......
Brien's Appliance Inc – I just purchased a replacement washing machine at Brien's...They were very personable and friendly...great prices and 10% off if you pay in cash!! I like the fact that it also came with a warranty! I will definetly be back and have already referred friends there.
replacement appliance – I just purchased a replacement washing machine My experience was very enjoyable. The made me feel Like I was the only concern they had at that time.. I received my replacement quickly the delivery personal was also polite and effecent in his job. I am very pleased with my new refurbed washing machine I would recommend Brien's to anyone.
Great Place! I needed a heating element for my oven. I had been to all the used appliance stores around south KC. Someone mentioned Brien's. They were very helpful and professional. They had to order my part or find it or something, but within a few hours they were calling me to come pick up my part! I really need a new stove, but at the moment can't afford one. In the future, I will return to Brien's for a stove and possibly a refrigerator! Keep it up Brien's!
ALL BAD – DO not spend you money there. An appliance at Brien's is the most expensive appliance you will ever buy (because of the headace, time and money that goes in to it after that)
Once you walk out of there any decent customer service you may have had walks out the door with you. Otherwise, they are not help once you buy the product. From my experience and all of the reviews I read their product is going to break down on you. They will not come to your house to fix it. The women you speak with on the phone have an "I don't know I just work here" approach.
Good deal – My first experience here was in Dec of 2008. We were looking for a good washer and dryer that would not break the bank. We were not picky and didn't need anything brand new. So the next best thing was a refurbished set and when I walked in I remebered that the salesman put down the phone to help me. He answered a few short questions, returned to the phone, finished the conversation and came right over to help me decide which set was best for me. I remember him giving descriptive details about each set and honest opinion of each brand. I found it to be a very helpful and rewarding experience. We still have the washer and dryer set and they are running very efficiently.
My last experience with them last week was also a good one. I forgot about how the warranty worked, but they were upfront and honest about what I would have to pay and what I would not have to pay. The staff is friendly and eager to meet customer expectations. The owner is a real people person and the atmosphere is friendly!! The only problem is the parking lot has a lot of pot holes so you have to be careful when driving in it. And I wish that they did home visits for repairs.
Run from it!!! – I give this place no stars, the staff is very rude and unprofessional, the policy they have in place is to rip people off, read the signs and the fine print because they are not cutomer oriented at all. The signs speak for them and they are a rip-off business.
Great Pricing, Friendly Staff – We bought a washer and dryer from here that were in great condition for a great price and the staff was very helpful. On top of a discount for paying for cash, they called before delivering and let me know when they would be there so I didn't have to wait around all day!
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