I called an spoke with Jeff about having one piece of loose flashing reattached. He told me that his company's focus is on larger projects, but was very helpful and referred me to a company that would be able to address the issue I was having. He was very professional and looked up the number for the referral company for me - much appreciated.
On their website, I submitted a request for a roofing estimate. I then decided to call them the next day and make a request. It took a total of four phone calls over the course of about a month to get someone out to do an estimate on my roofing job. By the time I got their estimate, which was very professional, I had decided to go with another roofer who was much more responsive. I was really wanting to go with Eclipse because of what I read on Angie's list, and I realize it is a very busy time for the roofers in KC with the recent hail and rain storms. I live in a duplex in a cul-de-sac and was able to get other jobs in the neighborhood for the roofer I chose. I will say that Jeff Pendergraft was very apologetic and a good communicator about what they were experiencing. And, I appreciate that. I just think they should get a back-up plan for times like this so they don't lose out on any business or new customers.
I didn't use them, however I would now!
I contacted Eclipse roofing to setup up an appointment for an estimate. They informed me that a project manager would contact me within 1 business day to set it up. I was contacted by Dave Hudson within a few hours and we set an appointment up for approximately 3 days out (this was due to my schedule). Dave showed up right on time and conducted the estimate. He informed me that he would put everything together and e-mail me an estimate. He did advise me that he was a little busy and that it would probably take him a couple of days to get it finished. I received Dave's estimate 2 days later. The estimate was detailed and professionally prepared. I called Dave and gave him the go ahead a couple of days later. He informed that he would order the materials and that it take approximately a week to get them and that he expected delivery on February 24th and work to begin on February 27th (barring weather). He estimated that it would take approximately 3 days to due the roof and then depending on how busy his gutter guy was, a week to have the gutters finished. The materials were delivered on time and Dave was there to help. Once again he went over the process and made sure that I understood everything that was going. Monday the 27th came and Dave and his crew showed up early in the morning and started work. The roof of my house has a top section and 2 lower sections. Dave's crew got most of the top part done. They stayed and worked a little into the darkness to get as much done as possible because rain was expected Tuesday afternoon. They came back out Tuesday morning and finished the top part of my roof before the rain started. We got a pretty good storm with high winds and I was happy to see on Wednesday morning that the new roofing held up well. Dave was once again out with his crew early Wednesday morning and it took them approximately a half day to complete the project. Dave informed me that his gutter guy would show up on Thursday to complete the gutter work. On Thursday, Dave arrived on site with his gutter guy. They had the gutters done that day and were very professional and cleaned up well. It should be noted that the roofing crew also cleaned up well and there was minimal mess while the job was being done. Overall, it was a painless and pleasant experience that was completed on time and right on the estimate. Dave also had great communication every step of the way. I would highly recommend Dave and Eclipse roofing to anyone who needs roof work. Dave is all about satisfying the customer and making them feel comfortable.
April 2011 Spring storm damage resulted in a new roof. Decided to have work done in fall so started contacting several roofers in summer. Narrowed it down to Eclipse and Larry Vaught. Both has good reputations, reviews. Vaught was booked til Spring 2012 and I didn't want to wait that long. Steve with Eclipse was the Project Manager and was very pleasant and professional. He answered every single question and returned every single phone call. Received warranty package and lien waiver in the mail a few weeks after work was complete.
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