My wedding date was September 22, 2012. I purchased my wedding dress in 2007 while looking for a replacement dress for my sorority sister who had issues with David's. The dress was beautiful! And like any dress in a dress shop which catches my eye I bought it! Now fast forward to this year. After meeting and dating a great handsome man in 2011, he proposed on Valentine's Day/2012. The wedding date was set and the dress was taken out of the closet. I forgot what the dress looked like but was amazed that no current design suited me like my dress. The problems: it did not fit and who would I trust to alter it? I refused to returnto the place I purchased it from due to bad purchaseing experence "not a bride why waste our time" attitude! I searched the Web and found Bridal Mansion on Bannister Road? I've driven the road thousands of times not knowing I was passing a bridal shop. I took a chance with my now classic vintage dress!:)
Kim the manager was very warm and accomodating. As others had told me when I put the dress on, Kim said, "I won't zip it up. I will let Mellissa do it". (I was on a veggieSubway, smoothie diet for about 7 weeks prior to making the appointment). Mellissa the owner/seamstress entered and zipped the dress. YEAH!! Mellissa provided additional advice for me and began alterations for Mother's dress. I was holding my breathe for the cost of alterations, pressing (of all desses including BMaid and MOHonor). Surprisingly while exhaling the fees and costs were remarkable low. Months later, weeks before the wedding, there was an issue with the MOH's dress and she provided valuable information and a calming spirit because I was then frazzed. I have and will continue to recommend The Bridal Mansion to all future brides, mothers of the bride, church members, etc. These two ladies are a class act! and The Bannister Mansion is simply beautiful with a style all its own. Denise
Great dresses Great service. I had an excellent experience at the Bridal Mansion. I had my heart set on a Maggie Sottero dress and they had one on clearance that was just perfect! The ladies were extremely helpful and really gave me one on one individualized attenion. They really made me feel special! I would definately recommend them to any bride looking for that special dress. I had previously checked other places like Davids Bridal, I hated most of the dresses and I felt like a number. Buying a wedding dress is supposed to be something special and I feel like I got the experience I was looking for at the Bridal Mansion. I recommend making an appt though so they have time just for you!
My overall experience with the Bridal mansion was good. The sales representatives were always sweet and very helpful. I initially chose this shop over other shops that carried Maggie Sottero because of the exceptional service over the phone.
My only complaint would be the alterations lady, she was rude and the cost just to hem my dress was 250.00! I didn't need anything but a 1/2 inch hem! I couldn't believe it when I got the bill!
They also measured my hubby for his tux even though he didn't buy his tux there, which was nice but ended up writing one of the numbers wrong. She wrote down he had a 37 inch waist when his waist is really 32, glad we noticed it before we ordered our tuxes!
The dress selection is magnificent, the bridesmaid dress selection is perfect and they also have a variety of sale dresses for Mother of the Bride or Groom. There were also many spectacular deals on clearance dresses. If I didn't have my heart set ona Maggie Sottero I could have found a great dress for bargain.
Wish I bought my gown elsewhere!. I recently got married and purchased my dress from the bridal mansion. I awkwardly looked through gowns in huge plastic covers by myself for a good 15 minutes before someone came to help me choose what I wanted. I found what I liked, but during fittings the seamstress was irritable and ungracious. I asked her to add material under the skirt to make it more full, and she laughed and harshly disagreed with me. She also harshly disagreed with others things. My mother and mother-in-law ended up having to re-do all the alterations she had done the day before the wedding.
Worst Sales Experience ever!! Do not go there!!.
First off my wife ordered a veil and the owner didn't order it in time to get it in. We didn't find out till two weeks before the wedding! We had put in the order 6 months in advance, but they didn't order it then because they wanted to save money on shipping! We even prepaid for 1/2 the price of the vial to make sure it would be there. They said they were not going to be able to get it in time. So my wife then had to search throughout the city to find another one. They also charged us an extra rental fee for her slip because it was not returned by the Monday after our wedding (we were on our honeymoon)! The thing is that they do not put a return date for the slip on the contract! The owner said that she gave us a break on the alterations, but if she did it was a small one and they ended up charging us for alterations that they are now saying they did not. On top of this none of the alterations where done correctly! My wife's shoulder straps would not stay up. One of the bridesmaids had a needle still stuck in her dress and a strap that they adjusted broke within five minutes of having the dress on! Brides-to-be, beware of the Bridal Mansion on Bannister Road, Kansas City MO.
p.s. they said that they would not wave the fee because one of the bridesmaids was rude to them, so they just called a woman who was 8 months pregnant rude. No they are the ones who are rude and will almost ruin a wedding day not help to make it be magical.
Worth Checking out!!.
We were not sure what to expect when we went to Bridal Mansion but it was well worth our trip. My daughter was allowed to browse thru all the dresses and pick out what she wanted to try on but we still had the undivided attention of our sales lady. The lady that helped us was very friendly and quick at helping my daughter get the dresses on and off. (I think her name was Kim). We found lots of Maggie Suttero dresses that looked great on my daughter but the one she wanted most was not in her size and could not be ordered in time so the lady suggested we call a few other bridal shops to see if they had her size in stock and gave us the information we needed. (5 STARS for customer service) We found the dress at another shop thanks to the help of Bridal mansion!!!
OUTSTANDING CUSTOMER SERVICE. I HAD A WONDERFUL EXPERIENCE LOOKING FOR MY WEDDING DRESS. MELISSA WAS MY SALES PERSON AND SHE WAS GREAT... SHE HAS A GOOD EYE FOR DETAIL AND ALSO DOES ALTERATIONS. I WOULD RECOMMEND ANYONE LOOKING FOR A WEDDING GOWN OR FORMAL TO GIVE THEM A TRY.. THEY HAVE A WONDERFUL SELECTION OF GOWNS FOR MISSES AND PLUS SIZES TOO. SINCERELY, TINA
Selection is good, service was excellent, prices very competitive. CHECK BRIDAL MANSION BEFORE YOU ORDER FROM A WEB DISCOUNTER!.
We are planning a wedding on a tight time frame, and not a huge budget either. I stopped by the Bridal Mansion on a Saturday afternoon, with my 3 children (all under age 10) in tow. They were helpful with my children while I found THE dress - they have a very good selection for both slender and voluptuous brides, both for those on a budget and those who want to "go all out". The service is very personal, they were so helpful, and I will be returning there soon to get my bridesmaid dresses.
The atmosphere is really neat too - but it could be difficult to find it if you aren't familiar with the area - no signs, but it looks like it does on their website. Just off corner of Banister and James A Reed. I would definitely recommend this place again - Elizabeth helped us - she was great and passionate about what she does.
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