07/29/09

Never Again

by shopper117

Early June I brought my Rolex watch in for routine service work. I have had my watches regularly serviced through a variety of service centers with great overall experiences. The experience at Meierotto's was anything but great. Upon arriving my wife and I entered the store without the courtesy of a greeting from anyone. Only after others who came in after us had been helped did we realize we HAD to have a number to be served. When we finally had an associate to assist us I explained that I wanted my watch serviced and the crystal replaced. I was given a price (one that was 20-25% HIGHER than I had paid at others shops) and told it would be ready in 4-6 weeks. The turn around time was in line but as previously stated the price was out of line. At exactly 6 weeks I received a call that informed me the price was goiing to be higher because they needed additional parts. I expressed my concern about pricing and that previous serving had been an all inclusive price....not an add on here or there. With the additional expense they wanted to charge me, I would have been paying almost twice what I had previously been accustomed to. Not only was I being gouged on pricing the person who called was extremely rude, talking down to me as if I were a pennyless bum. At this point I did not authorize any additional parts and requested my watch be returned as soon as possible. I was told it would be ready in one week. I called at the end of that week only to be told that it wouldn't be ready for an additional week. Again the rudeness, it was if they could care less if I were a customer or not. I asked to speak to someone besides the repair clerk and spoke with 'Carol' who identified herself as the owner only after I pressed her for her position within the organization. After speaking with her it was clear that her attitude is reflected by her staff. At one point she said to me that it seemed like I just wanted to vent. Clearly this business believes that there are an endless stream of customers just waiting to spend their hard earned dollars with them. If you are having your watches serviced....do your homework first...this is not the place for warm appreciative treatment.

• Cons: poor customer service, snooty atmosphere, too many to list

07/25/09

Worst retail experience I've ever had

by customer4

A 1-star rating is generous.

NEVER have I been treated in such a rude and condescending way as I was at this store. The 2 sales people I dealt with were down right unprofessional. I left there in absolute disbelief at the entire episode.

Fortunately, when I returned home I was able to make one phone call and transact my business quickly, and with a better outcome, with a reputable and helpful jeweler in Johnson County. Perhaps common courtesy and customer service do not translate north of the river.

Meierotto's is definitely not worth the trip. I will take every opportunity I can to let people know what an awful experience this was.

• Cons: rude staff, sketchy location, contentious transaction

06/18/09

Bad Experience

by Consumer2

I took my 4 year old ring that I had made at another jewelry store that has three diamonds in a row into Meierotto's to be fixed because the center diamond had fallen out. ( I did not take it back to the jeweler that made it because if the stones are falling out after four years I sure in the heck didn't want them fixing it.) Meierotto's recommended that I go ahead and retip the prongs on all three diamonds and reset the center stone that fell out. I did and paid close to $200 for this. Less than 4 weeks later the center stone fell out again and I took the ring back and asked for them to fix it. They showed me that the ring had split in half directly under the center stone they had just reset and reprong and told me that in older rings that is normal and the ring must of had a hard impact to it. (This was not split 4 weeks ago when I originally took it into them to have repaired) I told them nothing had happened to it because nothing happened. I told the clerk to look at my finger, for that to of happened I would have a cast, or bruise and asked for them to fix it. They said that it would cost me almost $300 more to fix. I took the ring to a Jewelry Repair store in Olathe who does repair for many of the chain jewelry stores in the area and he fixed it for less than $100 performing the same welds as Meierotto's were going to do and he told me that it most likely split under the center diamond when the previous jeweler was remounting it using too much force causing it to split. If Meierotto's were a reputable company as they boast about then they should do a better job in training and educating their help. I guess it's hard to find good help!

• Pros: ???
• Cons: Poor Service and no credibility!