Hardware >Sutherlands, Retail Yards, Kcmo
311 W 72nd St, Kansas City, MO | Directions 6411438.997066 -94.593194
Neighborhoods: Tower Homes, South Kansas City
Sutherlands Waldo location Not so Customer friendly – Over the past 15 years I have shopped at Sutherlands in Waldo quite a bit, averaging around 3k to 4k spent per year at this location. No more, simply because on Sunday, March 31st 2012 I was turned away at 5:02pm ( I thought Sutherlands closed at 6pm not 5pm on Sundays). I would not of been upset but the fact that a guy right in front of me was let in through the "exit" door while I went to the store entrance and saw it was locked. I turned around and went back the exit where the manager who was on crutches had just watched me walk to the entrance and just 20 seconds ago he let the guy I was walking with in the exit. I tried to enter and the manager on crutches stopped me and said "I have to stop letting people in at some point and you happen to be that person it was 5:02pm. I pleaded with him saying I know where the part is I need and it won't take me 2 minutes to get it and get out, my water is off I have a leak and I need to get a right angle 1/2inch copper fitting please I won't take long. He said too bad we are closed. I was furious that he let a guy in after 5pm in the exit while I went to the correct entrance and was denied entry because of locked doors. I truly would of understood if I wasn't in emergency mode because of dealing with a leak at home. I get you have to shut the store down at some point but I was in need of a break and this manager wasn't in the mood to show some customer service at all. Flat out he didn't give a darn about me or my problem he just wanted to shut the store down. I did drive to Home Depot and they took care of me. Home Depot and True Value are a bit further away but I will not step foot in Sutherlands ever again.
I have yet to discuss this with the management at Sutherlands and an apology goes a long way and we will see. Honestly my hopes are not high. What has happened to customer service in general?
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