12/19/08

don't listen to jools68 - they don't know what they are talking about

by rpburns81

Obviously jools68 has never been to a headshop - EVERY one I have been to in the United States has a no return policy to protect the store owners from liability. Next time I suggest that they don't smoke before going shopping for a pipe and buy what they intended to buy. The employee shouldn't have offered a discount to such a bonehead, but it was nice of them to do so.

As for Cooper's itself, I haven't been there in years but would recommend it for the average smoker - there's nothing too special but definitely a good selection of glass.

• Pros: Good selection
• Cons: No highly-artisanal pieces, but almost nowhere does.

11/05/08

Find another smokeshop this place doesn't care about customer service

by jools68

I purchased some glassware from Cooper's and after realizing it was the wrong size I tried to take it back for a simple exchange, less than 24 hours after the original purchase, and was denied. Like I said it was less than 24 hours, I had my receipt, the glass still had the pricetag sticker on it, and I was not asking for a return but simply an exchange. I was told that I could have taken it home and used it a thousand times and then cleaned it before bringing it back. The person at the counter obviously had no common sense and does not care about customer service. It's not too hard to find another shop in Kansas City and that's exactly what I recommend you do. The scumbag actually offered me a 10% discount on a new purchase and wanted me to buy something else. You've got to be kidding me.

• Pros: Convenient location for me
• Cons: Everything else