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HORRIBLE STEAK, BAD SERVICE.. I ate at he Zona Rosa location on New Years Eve. Had a bone-in cowboy ribeye--my favorite steak. Wife had the filet and daughter had medallions with sauce. My steak came out room temperature at best. The bone and the exterior was tepid to the touch--almost cool. Not even close to hot. At an Outback, I probably would have let it pass but this is a $39 steak so I sent it back. What's more, my daughters sauce on her steak was almost cold to the touch. And that also went back. Waitress took it back and a short guy in a red shirt came out (kitchen manager?), not to apologize but to say they grudgingly will cook my another steak but proceeded to tell me I'm wrong and lecture me on what a medium rare steak is. I spent over 100 days on the road last year eating in the best steak houses around the country--Eddi e V's/Austin, Manny's/Minn, Ruth Cris ect--and I have never sent back food. Because the steaks were always hot to the touch with a wonderful char on the outside and a cool red center. This was tepid with no char and rare all the way thru. It was hard to eat. And the quality of meat was questionable. Nothing special at all. So that on top of the lecture not only made me extremely disappointed but angry as well. They brought me a new steak that was fresh off the grill but rare thru and thru and my daughters was overcooked. They don't know how to cook a steak and as i said I've eaten in the top places and know that medium rare is a bit different in every restaurant but this is ridiculous. But being late for a party, we just ate our food and left. No discount off the bill just subpar food and an idiot who somehow felt compelled to lecture customers. This is a small step about Outback and 3X the price.. Our bill came to $180 for 3 with no alchohol. A joke. Save you money and buy a steak from Hyvee.…
NOT what it used to be!!!. Did not even get asked if we wanted dessert??? The old Hereford House was a KC trademark. Steaks are only average now. Service is TERRIBLE. And value for price is awful. Don't waste your time trying to entertain out of town guests. Go for BBQ or to any of the other fabulous steak houses in KC.…
KC Steak - Historical Reputation is earned. Great Steak - that sums it up. Generous bar... ample side dishes.... but it's really all about the steak right? Why pay 1/3 more for a Bentons or Ruth Chris, they all have the same dry aging, the same suppliers really... this is the way to eat steak, at the right price…
Revisiting and Old Friend....
My wife and I dined at the downtown location a few weeks ago and thoroughly enjoyed it...as we have every time we've eaten downtown. The steaks were flavorful, good texture and the sides were
enjoyable as well. ..especially the cheesy potatoes. Probably my main complaint with downtown is that it is loud and not intimate. Still...that led to a conversation with our neighbors...from Houston...who seemed to enjoy the meal as well. That wouldn't have happened in a "quieter" venue.
If you want ambience at Hereford House...and great food and service....we highly recommend the location at Zona Rosa!…
Has gone WAYYY downhill in the past few years. Haven't been to K.City for 3-4 years, so I returned to H.House for dinner tonight, with great memories of what it "used to be". I was extremely dissapointed. I should have realized when there was no wait (without reservations) on a Friday night at 7 p.m., something must have changed. ( I can recall lines of patrons even during mid-week several years ago). The salad dressings were still very good as I remembered, but everything else was far less than average: Steak (Strip Med-Rare) was not a good cut of meat, nor was it served sizzling hot as in days gone by, the twice-baked potatoes had obviously been prepared early this morning (NOT fresh) and overcooked until hard and flavorless, the bread was cold and stale. The waitress who made a point of not writing down our orders, (proud to show she could remember everything exactly), forgot to ever bring some "fresher" bread after we requested it, and my iced tea glass remained thirsty for a refill for at least 10 minutes after the entree was served. If someone has told you what a great steakhouse this was, they are correct- it once WAS a very good place. Sadly to say, it has changed totally- Save yourself the dissapointment and select another place.…
