Walmart Supercenter

Doesn't Recommend

bricknord

Joined 4 years ago

Store has gone downhill in the 10 years I've lived here. I've lived near the Lee's Summit Wal-Mart for about 10 years now. Yeah, the store at 291 and Tudor. Anyway, it didn't used to be too bad, but over the past year or so I've noticed a significant decline in the level of service. For instance, it seems like every time I go in there, regardless of whether the store is busy or not, the checkout lines are ridiculous. The store is either really busy and all lines are 15 people deep, or the store is slow but only a couple of lanes are open, and there are 6 or 8 people in line at each lane while 10 closed checkout lanes have tumbleweeds blowing through them. Here's a hint to store management: a large number of your customers want to come in, grab one or two things, and quickly get out. I don't want to wait 10 minutes in the "Express" lane. I want an express lane to mean express. In other words, not taking people with 30 items even though the sign clearly states less than that...not stuck behind people who are still living in 1982 and writing checks for $10 purchases. it would be greatly appreciated if someone in management at this store would start watching the checkout lanes, and if you get more than 3 or 4 people per lane on average, open up some more lanes. I've seriously started to avoid this store, even though it is by far the closest general merch store near my home, just due to the poor management of customer flow. I'd rather spend the extra 5 minutes driving to Target than waiting in line. It would be nice to save the gas, though, and continue to shop here if the lines weren't so frustrating.

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Contributor

Joined 10 years ago

The familiar smiley face representing the world's largest retailer stands for dependably low prices and customer service.. In Short
What started as Sam Walton's vision in 1962 now accounts for more than $200 billion in annual sales. The well-respected discount store emphasizes value, customer care and variety. In addition to a full line of groceries, 36 retail departments offer everything from shoes to DVD players, including apparel, health and beauty products, electronics, toys, fabrics, craft supplies, jewelry and outdoor equipment. Wal-Mart Connect Internet service is also available, along with a wide range of computer equipment.