Rosie's Bridal & Formal Inc

11/14/11

Great Service and Selection!

by Lpc923 at Citysearch

I also don't understand these negative reviews! I have been into this store on numerous occassions and have experienced nothing but great service! Everyone has been more than willing to help out. If they were busy while I was in there, I have just waited my turn (same as any other store) and it has been well worth the wait! I have opted to get my gown, my bridesmaids and my tuxes at Rosie's and I would highly recommend them to any bride!

10/07/09

I don't understand these negative reviews...

by alley2be at Citysearch

I have read these negative reviews and really don't understand them! I have been here 3 different times and I've been treated wonderfully during all visits. This is a private boutique, it's not mainstream like Davids, or Alfred Angelo. The employees really love their jobs, and were so helpful. Note that i visited 2 times before even buying a dress, and I was treated great.

If you go to Rosie's and present yourself as a halfway decent person, you will be treated like a queen!

• Pros: Great service, helpful, knowledgable, etc
• Cons: Busy Area

06/24/09

Would NEVER Recommend Rosie's (In Retrospect)

by Magro at Citysearch

I contact Rosie's by email to see if they had any of the dresses I was most interested in purchasing for wedding. The email correspondance seemed to be going good. The girl who responded let me know she would start a card for me with the dresses I was interested in to save time when I arrived so I let them know the day and general time I would be arriving in Kansas City (I live over 2 hours away).

When I got to Rosie's there was no card and the owner told me she had no idea what I was talking about and that there was no email from me and no one responded to me. I pulled out a printed copy of the email correspondance and about 15 minutes later she said she DID find the email correspondance, but had no record of the response from the store which stated they had some of the dresses I was looking for.

They didn't have the dresses they said they had so they had me describe what I was looking for.

While they were pulling wedding dresses for me I started looking at the dresses on sale and found my dress. It was the cheapest dress I had found so far and I loved that. They said it was so cheap b/c the dress was discontinued. There were some "issues" with the dress that I pointed out (the zipper seam was coming out, etc), to which they replied that it was why the dress was on sale...huh, I had just gotten a different answer not 5 minutes beforehand. The girl who was pulling the dresses for me stated they would fix the issues for free. When I inquired more at the counter to buy the dress the owner ran over and stated that they do not fix issues with sale dresses and it would cost me extra to have them fix it! Now the entire experience was irritating but I pushed that out of my mind and purchased the dress as is.

I just took the dress I bought from Rosie's to one of my local seamtress' and found out that the dress I bought from Rosie's had already been altered! They DID NOT disclose this information to me when I bought the dress! It seems that the dress was on sale b/c it was a USED dress, that would have been great info to have at the time I purchased! Now I'm going to have to pay extra for the alterations b/c it will be more difficult to fix it to fit me the way I'd like.

Personally, I think the owner and/or employees are posting the "great" experience they had. Don't let them scam you the way they have to the majority of people!

• Pros: None At All
• Cons: Deceit, Bad Service

05/20/09

Rosies is run by liars

by NatalieM at Citysearch

This place stole $400 from me. I ordered my dress because the manager told me that any deposit ($400) would be used as store credit if it didn't work. When it was time for alterations I found out I was pregnant. The manager said that they wouldn't be able to let it out enough and I asked to see other dresses. She went so far as to take me in the back to show me her stock and let me choose. since I was upset about my dress I didn't find anything that day. When I went back the owner was there and I found a dress but now all of a sudden the store credit didn't exist. The manager told four people that we would get store credit and now all of a sudden we misunderstood. My fiance and I asked to speak to the owner who was in the back and she never came out. The only time she could be bothered was one week before our wedding when she got a letter from the B B B. These people are liars and theives.

• Cons: Service, Policy upholding, Business Practices, Looks dirty

03/19/09

The most amazing customer service, staff, and experience!!!!

by JSHC at Citysearch

I have purchased dresses from this store for years. From prom dresses to bridesmaid dresses, and now to my wedding dress, bridesmaid dresses and tuxes. This store gives the most excellent service. The service they give you is customized to each person to make sure they look absolutely stunning in their dress or attire. They come into each appointment with such knowledge. The staff makes sure they are reaching every need of their customers. Sometimes it seems they may not get to you right when you walk in, but if you would give them some time to resolve what they are doing first then they will be there to answer any questions and help you find what you are looking for. They have been in business for years and know what they are doing. Brides need to learn to relax and not take everything so personal. I don't understand how customers can be so rude when all these people are trying to do is help you and make your day less stressful. This staff puts 110% into everything they do. One thing customers need to remember is this company is small. With a small company comes a small staff, they are not like these huge places that have 20 employees on the floor and the quality is awful! This place makes sure the quality is perfect! Give this place a chance before you judge on what other people have experienced! You will be surprised! Things do happen and it may not always be their fault.

• Pros: Everything
• Cons: None