BUYERS BEWARE- TERRIBLE!!!. Purchased 3 year old vehicle 2 yrs ago and have had it towed back to the dealership at least 5 times so far. Had same part replaced 4 times., as well as many other parts. Dealership admitted to damaging unrelated parts on vehicle during a repair and then refused to make things right and charged me for parts and labor they admittedly broke. Every time I'ved picked my vehicle up from being service, something else is broken...last trip in there was over $1,000 worth of damage to vehicle, which was not there when I dropped vehicle off (huge hole in tire, broken window motor, broken tire sensor, dash lights not working, etc.). Extremely rude staff, especially Used Car Sales Manager, Bobbie, who actually got in my face and yelled at me, and then proceeded to storm out of dealership and slam the door! I will NEVER return here again, nor recommend anyone else do the same. The only reason I have returned is because I felt they should make things right when the same part continues to need replaced. Unfortunately they are not concerned with customer service/satisfaction or referrals and have not made things right...they've only made things worse each time! I'm now having to have my non-driveable vehicle towed from the dealership and hopefully fixed elsewhere...THOUSANDS of dollars later! BUYER BEWARE...STEAR CLEAR!!!!
Service Department is the worst.
Car purchased in December. We have had to take it back a handful of times. Every single time it's something with them. Either they mistold us and had to order more parts, something right after we bought the car was our fault and had to be charged, takes twice as long, is a pain getting a rental car that is apart of our warranty package, or what they do fix isn't really fixed or breaks something else .. Something every single time. Their service manager is always a pain to deal with.
Will _never_ buy a car from this place again due to their service department. It's a shame too because the car wasn't such a bad deal.
It's been a nightmare in just six months to deal with the service department.
Sad part is we are now looking for another vehicle and if things would have gone the opposite they would of had a repeat sale in just six months.
Total nightmare and when you pay this much money you should get quality customer experience.
Great! The staff was very nice.
Amazing!!. Amazing!!!You have the best service I have ever encountered.
very good all the way around. Professional, solicitous, and very good all the way around.
I keep coming back.. Well enough that I keep coming back.
The experience was very good. The experience was very good to the extent that I would not hesitate to return for any future auto purchase.
Up to date. I will always go back to the dealer to have my car serviced because the technicians there are up to date on all the latest technology that relates to Chrysler automobiles. I have confidence that the service will be accomplished correctly. The people are friendly and the waiting room has a comfortable atmosphere. The dealership is also just a ten minute drive from my home which makes it very convenient. I have been buying Chrysler/Dodge products since 1985 and will continue to do so. Happy customer!
Glad it was not me!. I just had a friend get back from this dealer. He had hopes of buying his dream car. Boy was he wrong. We live in Austin Texas and my friend found his 2008 SRT 8 sedan found it on the net and negotiated his deal put a deposit down bought a plane ticket. Even had the forsight to negotiate the fact that if the car was not as described this dealership would buy his plane ticket back home. He gets to the dealership and sees his car not ready as promised still in the service shop. He begins to look it over starts finding numerous things wrong with the car that of course was not mentioned. That could happen OK. So he goes for a test drive stops to look at the car outside notices some other issues looks at the hood notices its been repainted. Not a good job by the way dirt in the paint not really looking good at all. opens the hood to find the winshield washers ducktape to the hoses. Needless to say at this point he decides not to buy the car. After long talks with the salesman the Manager / Owners son come to find out comes in and starts to belittle my friend and telling him how he should pay the saleman for taking the time to pick him up at the airport and how he should be thankful that he is willing to take him back to the airport and why he can't just buy the car and get on with himself. This all after he trying to negotiate his way out of bold face lying to him. My friend also come to find out they told their salesman nothing about the painting of the car and accepted my friends offer all of it. Now everything has changed. Tells my freind he isn't paying for his ticket home treating him like crap. Bottom line if you want lying cheating stealing and to be treated like crap go here. Otherwise steer way clear of this place. This dealership gives car dealers a bad name. Just glad I never have to worry about going there to buy a car.
Impressed. We are from the SW part of Kansas and we impressed with not only the quantity of cars to choose from but also the service we received throughout the transaction.
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