New Mandarin House Chinese

Christine S.

Joined 7 months ago

I would beware of poor customer service.

This is what happened to me - Absolute worst delivery experience EVER! I have been ordering and having food delivered from Mandarin House for almost 10 years and what just happened is unimaginable! I ordered Shrimp Fried Rice luncheon special. I had shrimp with noodles or something (almost all noodles and 4 small shrimp) delivered. When I called to complain, the first time I have ever called to complain, the man on the phone told me he would have to call me back. Well delivery was about 1:45 pm and I called them a bit after 2 (after we opened it), . First I was asked if I could come in and get it myself! Really? At about 3 I was called back to say they would be delivering the rice and he asked if I ate any of it, I said of course because I have been waiting at least an hour for you to call me back.

When driver arrived, she wanted the wrong item back and demanded I pay $3 for the bit that I ate of the first item! Are they crazy? They cannot sell it again anyway (or do they do things like this often?) Driver forced her way past my bf who had answered the door to talk to me. I told her to leave my house about 3-4 times before she finally did. She did only after talking, rudely in Chinese, to someone at the restaurant. I told her I refused to pay anything. She finally shoved the food at me and left! Absolutely awful! Had nothing to do with the food, it is usually very good. However, last time I ordered I also got the wrong item delivered but it was similar to what I ordered so I did not complain. They just lost a long time customer!

Just beware and watch for charging delivery drivers! If I want someone in my house I invite them!

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David EJ Smith

Joined 4 years ago

Wonderful Customer Service. I recommend the Orange Beef, Princess Chicken, General Tso's Chicken, or what ever strikes your fancy. Plus they deliver right to your door.

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thptfischer

Joined 7 years ago

Mandrine House. GREAT Shrimp Egg Foo Young!! Good prices, delivery is fast and friendly. If you like chinese, you'll love this place. They have sit-down, carry out (really fast too!) and great delivery.