04/24/08

...a month later, and I am still dumbfounded at the rudeness

by Andi2

I do not take joy in writing a poor review but feel I have no choice from how I was treated at Nolte's in Overland Park. I stopped in on a Monday without an appointment because I live out of state and was passing through town. The store completely absent of any customers when I came in and I respectfully asked the TWO ladies if I could look at a few dresses, I had specific dresses in mind from the lines they carried. They said no, they were too busy doing paperwork! I thought since there were two women that one could possibly break away for 10 minutes to help me. I was wrong, I asked again, explaining I only wanted 15 minutes of their time and they insisted that that was unreasonable and that "most bridal stores aren't even open on a Monday!" I was astounded and they said "you can just LEAVE", and shooed her hand at me. Since I only spoke to her for about two minutes, I thought maybe she didn't understand I only wanted a litle bit of their time, so I started explaining my situation, she rudely turned to her co-worker in the middle of my sentence and started talking. I addressed this and said, it is very rude for you to talk to your coworker when I am the only person in the store and I am just asking you a few questions. She glared at me and said that they were very busy and that "we wouldn't get along anyway". Hmm. That treatment is dumbfounding! I have been to exclusive designer boutiques in France, Italy, Japan, Spain, Greece, and all throughout the US, and in all of my travels I have never been treated disrespectfully. I've been seriously considering a $17,000. designer dress in Chicago, but these two dorky, middle aged ladies in KC wouldn't give me the time of day to show me their dresses. That is bad business. Without the customer, they would have no job, no paperwork to do on a Monday. On a separate note, I did meet Mr. Nolte on a later occasion and he was more than gracious and professional but should clean house of his incompetent & RUDE staff!

• Pros: Who knows, I couldn't even look at anything!
• Cons: The two rude ladies that have nothing better to do than talk to each other instead of the customer!