Bridal Extraordinaire

Doesn't Recommend

Ashleigh M.

Joined 1 year ago

Please Read So This NEVER Happens To You!!!. I went to Bridal Extraordinaire to find the perfect wedding dress. I had quite a few people with me to help me pick out the perfect dress. I had come from a great appointment at The Gown Gallery and was in high spirits, that is until I stepped foot into Bridal Extraordinaire. The minute I walked in there wasn’t even standing room. I did have an appointment and they escorted us all to the “private” room where I was to try on dresses. I told the sales associate what I was looking for and she immediately asked my budget. Apparently a $2,000 is pretty low for this store as she made it very apparent that she was not happy with what I was comfortable spending. I told her I was looking for something with lace and some bling. She talked to me as if I was stupid and didn’t know what I wanted, even though I knew exactly what I was looking for. She asked me if I had found any dresses anywhere else. I told her I had my eye on a dress, but was excited to see what the store had to offer. She immediately said “well why are you here then?” I was floored by her abrasiveness, but was in high spirits and didn’t want her to ruin my day. The room was supposed to be private, but was in the front of the store and had other sales associates coming in and out constantly pulling dresses for other brides. Moving on to what happened next, I must set the stage to say that I have had some health issues that have made me gain some weight. So, I was particularly self-conscious going into the appointment. I was trying on dresses in a size 14, which is not my typical size. After I was shown 3 dresses, she proceeds to tell me that “I have shown you everything within YOUR budget.” She then turns to my size 2 maid of honor and says “if someone else in your bridal party wants to try on dresses you can see other dresses, but I have shown you everything in YOUR size.” I have never felt so low in my entire life. I was on the verge of tears. No one has ever made me feel like fat poor white trash like Bridal Extraordinaire did. I was there a total of 30 minutes, which was 30 minutes too long. I could not get out of there fast enough. Congrats on your horrible customer service. I WILL NEVER RECOMMEND THEM TO ANYONE, NOT EVEN MY WORST ENEMY!!! They are a horrible business!!! Luckily I ended my day going back to The Gown Gallery to purchase my dress. While I was there my party was talking with another bride’s party who just so happened to have just left Bridal Extraordinaire with the same type of horrible experience as well. We both ended up buying our dresses at The Gown Gallery and ended our horrible experience on a high note. Congrats Bridal Extraordinaire on two lost sales and tons of horrible word of mouth!!!

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supershopper10

Joined 2 years ago

Truely Satisfied. My experience was excellent, the staff was very friendly and knowledgable. It didnt take them very long before the found the perfect wedding dress for me. Because I live out of town they made it extremely and convient for me to have an opportunity to see and try on my dress each time I came into town. I absolutely love Bridal Extraordinaire!

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Akidd

Joined 3 years ago

BEST PLACE TO GET YOUR DRESS. I got my wedding dress at Bridal Extraordinaire. It was by far the best store I went to while looking for my dress. Believe me I went everywhere. The girl that worked with me was SO good. She listened to what I wanted and help me find the dress of my dreams! I felt comfortable and the customer service from the moment I walked in the door to the moment you walked out was great. I would recommend this store to anyone and everyone. LOVE LOVE LOVED IT!!!