05/27/09

PLEASE CONTACT ME!!! I NEED EVERYONE

by GreysGirl

I am calling Kansas City Fox 4's Call for Action about Oz. I need anyone and everyone's help!! Please contact me at aroundtowndesign@gmail dot com. Anyone who never got their deposit back or had issues with Oz please, please come forward because in order to win you have to FIGHT!!!! Don't be scared because WE are in the right here!

04/15/09

Horrible Organization

by ScrewToto

Troubles started from the beginning and went all the way through to the end. We were looking for a home in a specific school district. Their listing showed the perfect home and, while out of the country, we sent in our deposit. We returned only to find out, no we weren't in the right district and Oz refused to let us out of the lease!

So we moved into the home, only to find out it had been vacant for two years, was hosting a critter from the outdoors and was flea in-feast-ed. (Excuse the spelling, CitySearch tried to edit out our words). It smelled so bad we had to have the carpet cleaned twice!

Then a shower didn't work and it took two weeks to get it repaired. Later, we had problems with a fan, electrical and the refrigerator. I ended up fixing the majority of the problems and stopped reporting issues.

After a year, our contract stated we went on a month-to-month agreement, with a 60 day notice. Four months after the original lease expired, they sent a renewal agreement revoking the month to month. I refused to sign it and they threatened court. We gave a 60 day notice and left the property.

The only thing that saved us is that we met the owner of the property. We found out they didn't know about the disagreement, and the owner went to bat with us. They actually had several conversations with Oz, but Oz would continue the harrassment.

Like someone else on this list, we were charged for carpet cleaning, which I've never been charged for before. Pretty low life, especially after a couple of years of renting.

I can not recommend this firm to anyone. My concern is that they feed on the ignorant and those easily swayed by legal threats.

Oh yea, the owners sent a very nice referral letter to us, telling how much they appreciated us as renters. We used it to rent our next home.

• Pros: Nothing
• Cons: Poor customer service and listening skills.

02/09/08

I want to go home

by lspier

Everthing you have read is true. Oz has a nice porfolio of rentals to offer, unforunately they do not have good maintenance or customer service.It is impossible to talk to a real person on the phone, you will be directed through an endless voice prompted system only to endup having to leave a message. One that will never be returned. Hope you're handy fixing things, that's the only way it'll get done. I am a professional property manager,(not ever with Oz, with the State) and I can attest that every word you have read so far is true. Every complaint is true, every accusation is true. Be wise as a renter. Know your legal rights. Feel free to respond to this. You have been warned to rent elsewhere

• Pros: Vast range of properties to show/ rent
• Cons: horrible day to day operational skills