Mar-Beck Appliance Parts & SVC

Doesn't Recommend

hw1668

Joined 5 years ago

Amateur Hour - Customer Service. Amateur Customer Service - they lost my order (1147587), then asked me to go pick it up at USPS, but had no clue which USPS? NO THANKS - Taking my biz elsewhere

email thread below:

From: Henry

Sent: Thursday, December 15, 2011 5:20 PM

To: Order Questions at Marbeck

Subject: Re: MARBECK Customer Receipt/Purchase Confirmation

ARE YOU KIDDING? You want me (the customer) to go chase down the package at some USPS that you don't even know where it is?? What do I look like to you? A delivery driver?Oh no, I forgot, I'm actually THE CUSTOMER!

NO THANKS, why don't you go and chase it down.

Just refund me my order and I'll order it from someone who knows how to process an online order properly. If I don't hear back from you, I'll initiate a CHARGEBACK on my credit card immediately with this email thread as proof, and you will have to incur extra fees because of me doing so. In any case, I'll find every online review site possible and explain what Marbeck did and also post this email thread.

--- On Fri, 12/16/11, Order Questions at Marbeck orderquestions@marbeck... wrote:

From: Order Questions at Marbeck orderquestions@marbeck...

Subject: RE: MARBECK Customer Receipt/Purchase Confirmation

To: "'Henry'"

Date: Friday, December 16, 2011, 6:07 PM

Henry,

After looking into your order further, it looks as though your package it is at the post office. Please contact your local USPS for more information.

Thanks,

Marbeck

From: Henry

Sent: Thursday, December 15, 2011 5:20 PM

To: Order Questions at Marbeck

Subject: Re: MARBECK Customer Receipt/Purchase Confirmation

I think something is wrong. It's been out for delivery for 3 days?

Also, it's already been out for delivery in San Rafael on a prior date. Pls call them and check on the package and let me know.

Thanks- Henry

On Dec 15, 2011, at 6:38 AM, "Order Questions at Marbeck" orderquestions@marbeck... wrote:

Henry,

Your tracking number is [02901001423352506607] and is currently "[Out For Delivery ]" according to FedEx's website fedex

Thanks,

Marbeck

From: Henry

Sent: Wednesday, December 14, 2011 3:46 PM

To: Order Questions at Marbeck

Subject: RE: MARBECKCustomer Receipt/Purchase Confirmation

Hi I never received this order, but my credit card has been charged. Looking at the order status, I see that my shipping address wasn't updated when I requested it to be per this email thread below.

can you update me on status of order and when it will get here (i'm leaving for vacay from 12/21 - 12/30 and won't be home to receive it)

thanks, henry

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223fms

Joined 3 years ago

Great online service. I emailed on a Saturday for a difficult-to-find Philips Norelco part, and got a thoughtful email back on Monday morning letting me know that they no longer had the part & could no longer get it, as well as contact information for further research. I will come back any time I need an electronics or appliance part that they carry, since their prices were great, too.

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WhatsUp

Joined 3 years ago

How long does it take to fix a vaccum cleaner?. Took my vaccum in 3 weeks ago. They told

me it would be a week. After a week, I called to find out if my vaccum was fixed. They said no, waiting for parts and they should be in within the next few days. They

told me what part it was, so I looked it up on

line. I could get it shipped to my house in 2 days for 5.15. At the end of the next week,

I call again. Now I am told that it could be 2 more weeks before the parts come in. They

have to order a certain amount of parts inorder to get a discount. So I tell them I want to come a pick up my vaccum. Now

I am told that they have shipped it off and will

have to get it back. Where is my vaccum?

Three weeks and still no vaccum. If I ran my

business like this, I wouldn't have a business.

Very unhappy