HyperTech Computers Inc

Doesn't Recommend

Kerry M.

Joined 2 years ago

VIC IS A CROOK. I'm only giving 1 star because I can't give them less...

I brought my first generations PS3 in to be repaired after it got the “yellow light of death.” After a week they told to be pick it up, and after I took it home it wouldn’t play video games (which is in my opinion the reason a person would buy a PS3 in the first place).

I took it back under their warranty and they told me that I needed a new optical drive. I agreed to the repair and they said that I would be top priority and it would take about a week…

1 month later after I had been calling every week to check on the progress I finally was fed up and told them on a Tuesday that I would be there Friday to pick it up weather it had been repaired or not. They said the new drive STILL WASN’T IN. I told them that in our technical age I’m SURE they could overnight one… they just fed me BS after BS.

I get a call on Thursday saying it’s done! I’m already suspicious at this point… they kept it a month and then magically 2 days later it’s done? Hmm…

I pick it up Friday and they lost my power cable AND the rubber pad that allows the machine to stand on it’s side without falling over. When I brought my machine in it was is perfect condition (aside from what needed repair). It now was scuffed up and had pry marks on the side. I demanded 50% back because they kept it over 30 days AND lost parts!

Vic said it wasn’t his problem, but gave me 50% back

I got home and the machine WASN’T EVEN REPAIRED!

So of course I went back to get the rest of my money.

Vic, the manager I assume, refused to furnish proof that a new drive was even put in my machine. He couldn’t show me a vendor receipt for the item that took over a month to arrive.

When I demanded my money back (and keep in mind he was hiding behind his wall the whole time and yelling at me) he told the other employees not to talk to me at all and he called the POLICE ON ME!!!!!

VIC IS A CROOK and quite frankly a jerk as well.

DON’T EVER GET REPAIRS DONE AT HYPERTECH!!

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jaclynb

Joined 2 years ago

Best customer service. I had my laptop repair and the knowledgeable technician really help me out. Excellent customer service!

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Christian Roldan

Joined 2 years ago

Best Computer shop on Town. I love to go this place, I always find everything I need, and if they don't have in stock they ordered for me.

Customer support is great and the technical services is super.

Highly recommended!!!

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Devonadams

Joined 2 years ago

Great deals. The deals on computers and computer parts are without doubt the best in town. Large selection of new & used laptops..

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Lazarus13

Joined 2 years ago

Excellent Customer Service. Excellent customer service. They went above and beyond to make sure I was happy with my service. In addition, they were about half the price as anywhere else for the same service

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maverick6063

Joined 2 years ago

life savers. went to hypertech to see if they could fix my system 1 day later and 80 bucks it was back up and running awsome service best buy was going to charge me over 200 dallors. this place is great everyone should go there

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Bashow

Joined 2 years ago

Great services. I was looking for a new charger for my Dell laptop. The staffs were very knowledgeable and paitient to help me ensure that I did need a new charger and found me the right one. I had a great shopping experience over there. I definitely will go back there for any computer need.

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John Mcgyvr

Joined 2 years ago

Saved me over $300!!!. LIFE SAVERS!!!!

I was about to throw my laptop away after Best Buy told me my motherboard was bad and it would cost $300 to fix it. My neighbor sugested Hypertech in Overland Park. It was a bit of a haul from Independence, but the very next day they called me and told me my laptop was fixed and BEST of all, it only cost $25!!!!! Turns out, there is a tiny battery on my motherboard that was bad... that was all!

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Lyn lin

Joined 2 years ago

Excellent Service!. I would recommend Hypertech to anyone. I made an on site service call to my home and the tech "Chris" was here on time and repaired my computer and printer efficiently and in a timely matter so I don't have to spend more money on an extra hour! everything was done in an hour and most importantly the price was reasonable!

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wat4f

Joined 2 years ago

quick pc service. this is the 3rd time I need some quick pc service and tech at Hypertech did it again. I take the pc in the morning they find the problem that afternoon and call me explain what they will do to fix the problem. I am pleased with their communication and helpful tip.