10440 Metcalf Ave, Overland Park, KS | Directions 6621238.939432 -94.667648
Neighborhoods: Indian Creek Village
Get it in writing and watch the fine details – We had Continental Video design and install our in home, projector screen theater. The system we chose is great and we enjoy it. My complaints are: 1) I had to ask a couple of times for the final invoice and once I received it, it was difficult to follow and took quite a bit of time to decode. 2) Our projector quit working and so they had their technician remove the unit in order to return it to the manufacturer. As the technician was taking down the projector, he dropped it. It bounced off of our couch and smashed onto the carpeted basement floor. It was obvious that the casing had been dropped and damaged. At that moment I said I wanted a new unit. Continental sent the $2300 unit back to Mitsubishi. After over two weeks we were going to get our projector back. The sales rep danced around the issue when I asked directly if we were getting a new unit or the unit they dropped. The sales rep kept saying he wasn't sure what Mitsubishi was going to do. Intuition told me he knew what was going to happen. Continental installed our original unit...the one they dropped and damaged. I phoned and let them know I was unhappy. They assured me that when Mitsubishi checked the projector they found nothing else wrong. It might just be my thinking, but if the company you buy a product from damages the product, I think they should replace it with a new one.
Over-priced and under served – We have a 65" DLP Mitsubishi and have experienced nothing but problems with little to no support from Continental or their warranty service. Would not recommend Coninental or their warrenty service, which through GE, uses Frick Electronics in Kansas City. Frick picked up our TV (our 3rd attempt at getting a working version from Contintental) and let us know up front that they do not call customers with status updates - we need to call them and it could be several days before they even get to it, because "they do have 90 - 100 sets in service at a time." I called on a regular basis and after 2 weeks learned that they had finally looked at it and ordered parts which would be in Monday. The following Wed, I called, expecting it to be ready and learned the parts had not really been ordered until Monday (they day they were suppose to have arrived). When I complained and suggested the pervious service (Overland TV) had provided better customer service, the lady actually said, "well we can deliver the TV back to your house and you can drag it down to Overland TVif you want!" Enough said.
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