07/22/09

Just a So-So Experience

by CraigNovack

I could get more for my buck elsewhere. The service was So-So and for what I paid I had much higher expectations.

• Pros: It has the pretty factor
• Cons: Pricing

06/24/09

love this place

by laurensop

I had a massage today because I have been having back pain. The massage was wonderful very relaxing.

I think I'l finally get a good nights sleep tonight.

The place was very nice & I'm very happy :)

• Pros: relaxing

11/24/08

Worst Customer Service!!!!

by Tara7722

DO NOT GO HERE!!! I have had the worst experience with this salon over the past 2 days. I was scheduled for an appointment at 2:15 yesterday. I arrived at 2:05 (plenty early) and checked in. I sat in the waiting area for about 30 minutes. When I went to double-check at the counter, it turns out that they had marked me as a "no show" instead of checking me in!!! It seems that my hair stylist had left to go to lunch and there was no one else that could take me yesterday.

With hesitation, I rescheduled for today, and asked for one of the managers to call me to discuss a reduction in price due to the numerous mistakes made by their staff. I went through the entire day today with no phone call from a manager and when I showed up at my appointment, the management was gone for the day and had left no information in response to my situation. When the manager was called, she was only willing to give me 20% off (which is the same as all their coupons so not a real discount). I walked out right then and there and vowed to not go back (and to tell all of you not to either). So, save yourself some aggravation and just don't even think about calling this salon!!!

• Pros: None
• Cons: Staff, Customer Service, Management