I wish I didn't have to even give it one star!!. I'll try to make a long story short. My family and I chipped in and got a $150 gift certificate for my aunt who lives 2 hours North. Soon after she went into the hospital. Once she recuperated, she called more than once and tried to get in when she was in town for shopping, etc., but was unsuccessful. Then when she tried to use it another time, she was told it was expired. She gave it to me and told me I was welcome to it if I could get them to change their mind. I called and a VERY rude girl at the front desk said they don't except expired cards. I asked to leave a message for the manager and she called me back almost two weeks later. She tried to make me feel very lucky that they would honor $50 of the $150 we spent. I went in and got some product since I had just had an appointment with my favorite stylist (Hilary at Medusa). The product didn't work for me and when I went to return it, they wouldn't even exchange it!! Each person that I dealt with was very condescending and snooty. With a fake smile, they would tell me they couldn't help me. Terrible customer service - no make that ZERO customer service. Bad policies and not nice people to carry them out. I don't know about you, but I want to spend my money with nice people go out of their way to treat their customers right! I didn't even make it past the front desk!!!!!
Worst ever - deserves a negative star. My whole experience was terrible at this place. It is supposed to be one of the best spas in the city, but don't let the decor fool you. RUN AWAY before you let them touch you, if you can even tolerate the receptionist. I don't know what to say other than I received the worst haircut and absolutely NO customer service, other than a backhanded compliment on my necklace. Really, don't bother. I went to another salon later that I found on citysearch and am totally happy now.
Finally......someone that knows how to give a decent haircut in this city. I've been through just about every stylist in Kansas & Missouri. The prices are comparable to what you would pay in a more metropolitan demographic, but my cut is stylish & se*y and I don't leave the salon looking like a conservative housewife from Johnson County.
As for the front desk, I've never had anything but a pleasant experience. I'm greeted kindly when I enter the salon and I'm always given a warm goodbye. It's a busy salon/spa. There's a lot of interaction and a ton of services, not to mention excellent people watching. It's refreshing to step into a busy, professional, big city feel business.
Never got beyond the front desk!! Horrible experience. Horrible experience. Terrible, rude front desk staff. Seem to have forgotten that the business is customer driven. Definitely would never go there again.
hmmm..... Overpriced for a lopsided haircut and a foil where my roots were showing about 1/4 of an inch. This was with a 'master' stylist. I just didn't go back.
My first & last visit . . .. The first available time they had was 5 weeks later.When I finally arrived, my husband dropped me off & arranged to come back & pick me up several hours later.I changed into my robe & waited. I was then informed by the massage therapist that she wouldn't be able to do my massage.The staff couldn't arrange anything different -- saying, "sorry, we just can't do you today, you'll have to reschedule". They did not offer me any other service. I had to walk home & sit on my front step for 2 hours waiting for my husband to come home. This place is not worth the time & effort. They do not care about your time & the effort it takes to try & utilize their "services". They are overpriced compared to all the other spas in town & offer no additional value to justify the cost. I recommend Persona!
high end spa. not what you would expect from the location. Very hip and very nice spa. Feels more like a spa in chicago or New York. The services are top notch. From the facials to the massages to the waxing, all great. Highly recommend.
WOW !. My experience with bijin is always a WOW -- the staff continues to go over the top to provide me with excellent service. The atmosphere and architecture is very hip and cool to the eye while remaining warm and friendly to the heart. I highly recommend everyone call bijin TODAY!
Just a glorified Hair Salon. Unfortunately this was one of the better salon and spas. It only had one therapist for massage or facial or any other treatment for that matter. The haircut was average. Very expensive for what they call a "spa".
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