(913) 649-8488
9559 Nall Ave
Overland Park,
KS
66207
38.9558
-94.6488
Neighborhood: Nall Hills
08/22/09
Good Food, but Don't Expect Any Customer Service!
by tjjacook
When we went to Sushi Gin, the waiter brough a main dish that I had not ordered. (I ordered Shrimp Tempura....I KNOW what that looks like!) When I said to the waiter before he even left out table that my meal wasn't correct, he apologized and went to check in with the owner (a woman). She refused to take it back, saying, "We don't redo customers' meals." I was appalled. We went back and forth and she refused to budge, saying insulting things like, "You have no proof that you ordered the tempura!" I left without eating. I was very appalled at the customer service, and although we have eaten there a dozen times, we will not be going back. VERY disappointing.
- Pros: Cheap Sushi
- Cons: Terrible Customer Service
06/10/09
The real story
by kckidd09
Having lived in Japan a long time I can tell ya' Sushi Gin is as good a place as you'll find in the KC area. They've always been busy but the service was good and it's a relative bargain. It's not a fancy place but it's clean and makes an attempt at Japanese decor, they even have a 'tatami' room. All too often it's the people with sour grapes in their mouths that write reviews so I want to make it clear, if you want real Japanese cuisine at a reasonable price, Sushi Gin is the place to go in Overland Park. Honestly, the other places should have to state their food is sushi-like or Japanesque... I like Asian Fusion but I want to know that's what I'm getting up front. And, remember, if you're making comparisons, a Japanese Steakhouse is really American food with a Japanese twist created after WWII in Occupied Japan. To the person with the credit card issue, better get used to it, I imagine a lot of places are going to be offering discounts for cash or charging a premium to cover their card processing costs so they don't have to raise menu prices. Besides, if you'd gone to any other sushi place you'd have paid more and gotten less. $1.50, really???
- Pros: Authentic, good food, Japanese owned and operated.
- Cons: Minimal decor and usually busy
05/26/09
Go to Sushi House Instead
by JWC
The food was ok. Your attitude towards customers and purchase policies was inexcusable. The idea that you need an additional 3% for running more than one credit card for a group is absurd. That amounted to more than $1.50 on my bill alone. You are penalizing me as a customer for behavior you don’t like. Mission accomplished; I’ll never present you more than one card again because I’m never coming to your restaurant again. Your excuses only irritated me and made me resolve to tell everyone I know about my experience. I recommend Sushi House.
- Pros: The food did not make me sick.
- Cons: Rude Manger
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