Turner's Consumer Svc

Doesn't Recommend

nina g.

Joined 11 months ago

I, also, created an account simply to warn others of this horrific company. We purchased a Fridgidaire washer from NFM also, and it started leaking right after we purchased it. We contacted Turner as instructed and they came out. I had a newborn in cloth diapers so needless to say we really need the washer to be operational. The repair guy came out and told me the washer was leaking because we had animal hair against the front loader window. I found it odd that a washer would leak puddles from ten animal hairs, but he refused to look into anything else and told me it was my fault. It started leaking more. I called them again, and they came out, and gave me the same story in a very condescending manner. They said that a few animal hairs cause leaks and that it was my fault. I was also having problems getting the door to shut. They replaced the door hinge (reluctantly, they didn't think anything was wrong with it) and told me the leaks were just due to the animal hair. Two weeks later and my entire laundry room has flooded. Ruined our flooring and soaked into the basement. I called again, and the repair guy was a total jerk. Refused to come out at first, but finally did.....and guess what? NFM crossthreaded the pipes when they installed it and it had been leaking from the back the WHOLE time. It was never because of "animal hair" and under the washer had rotted out our floor. The only reason he even looked in the back was because I forced him to, he was trying to give me the "animal hair" story again. It took eight days for the part to get in, so we went elsewhere. 8 days without a washer with a newborn in cloth diapers.

The door lock that they replaced seven months ago stopped working today, of course. When I called they said they only have a 90 day warranty. Im sure they put the lock in wrong or did something...because obviously these guys are totally incompetent...but what can I do? Just warn others to stay away from Turner. They should have inspected the washer (like actually looked at anything but the door) when they came out three times but didn't. Now I have a damaged home.

Recommends

Jeff R.

Joined 1 year ago

Why the bad reviews? We had great service!. After reading all the bad reviews, we were very skeptical about using this company. The first company that came out which was recommended by Frigidaire manufacturer was no help whatsoever, so we used the next one on the list based on distance and that was Turner Consumer Service. The first visit was as expected...repairman diagnosed the problem and said he needed to order a part. Turner called back 3 days later and scheduled again at a convenient time for us because of our kids school schedule. He repaired the icemaker (which quit working 3 weeks after buying a brand new fridge) and it is now working great! He was polite and clean and made sure to protect any surfaces when moving the refrigerator. Overall, we are very pleased with the service from Turner Consumer Service. Thanks, we will recommend to others as we have here.

Doesn't Recommend

t e.

Joined 1 year ago

CALL SOMEONE OTHER THAN TURNER!!!!!!!!!!. CALL SOMEONE OTHER THAN TURNER!!!!!!!!!!

Let me tell you the story…..First of all Whirlpool (this not being your fault) has obviously gone down in craftsmen ship so much but unfortunately there are very few companies that make good washers so one is forced to buy what is out there. In 2004, I purchased a Whirlpool Duet. Within a year the dryer had to be worked on and within 1 ½ years the washer had to be worked on ……..each time the work was done quickly with no long waits for parts or service- not your company……fast forward…..to 12/25/2011 our washer is not working correctly and we are so worn out we call your company for service. Tracy comes out on 12/27/2011. He does some general testing and determines two parts are needed to be replaced (W10130913 and W10163007) and of course these need to be ordered, it will take a couple of days. January 2nd he returns with the parts. Replaces them and then discovers this was not the issue. It’s the electrical board (part W10205841) and he thinks it too will be ordered and available in a couple of days………..by January 9th I have heard nothing so I call your company only to be told (not sure why someone didn’t take the time to call me and let me know the situation- guess I was expected to just wait) the part is back ordered until January 13th……..well this goes on for a month and I am to a point where I am calling Whirlpool direct as well as your supplier Marcon and getting so many different answers it was completely frustrating. Finally on January 30 I am called and told the part is in and Tracy will be by January 31st to install…….(By this time I have already purchased a used washer)…….

Now this is where it gets good!!! Tracy shows up and replaces the ??wiring harness (W10184856)???and although he has the electrical board he never even opened the package!! I questioned him and even asked if the harness had been on back order as well but he said probably because they (the harness) was not usually replaced. He then leaves taking the electrical board with him. Now I am a very curious person and not one to stand for bad service as I have been in many types of service companies including my own companies……..I call Marcon and ask as to whether or not part number W10184856 is available and ever backordered-------guess what!?!?------NO, the part could be to my house in TWO DAYS and to his knowledge has never been backordered. REALLY!?!? This is how you do business?? I wait one month for a part you didn’t even put on my washer but instead replace something that you probably had in your warehouse! I am not sure of the type of people you hire and whether or not they have any training but I think this story talks for itself.

Doesn't Recommend

Melissa Y.

Joined 1 year ago

STAY AWAY!!!!!!!!!!. I literally created an account purely to review them. this is the worst excuse of a business I have ever heard of. It has now been 21 days of back and forth with these idiots. We were told by Nebraska Furniture Mart to go to them because they would honor our warranty on our brand new Frigidaire washer (frigidaire has been NO better in this matter). They have done nothing but lie to us on every step of the way. We have been told 3 different dates now for when our part will be in and every single time there has been something that has "happened." ONLY waste your time with this bs if you want to be infuriated. The owner even called my husband and told him he would be out today to personally take care of the problem. 3:30 pm came, and imagine that, no call!!! I was told the owner is "out" and that he is "furious" about the situation. Oh really?! If that were the case, it would be fixed by now, or they would have at least been bothered to call and let us know. NEVER CALL THESE PEOPLE!!!!!!!!!!

Doesn't Recommend

PVKS

Joined 5 years ago

Customer service.......what is that?. I don't normally take time to write reviews of places, but this was a must. Like many earlier reviews, this is not a positive one. Turners has horrible customer service. the serviceman who came to my home was rude and had a bad attitude. He basically told me the part that I needed for my frigidaire refrigerator needed to be picked up and he did not have time to do that today so I would need to wait several days for him to come back. What?! Yes, you must take off work to wait for them because they call you the morning of service to give you a 2 hr window, but then they don't even complete the job the same day! I am actually calling frigidaire today to report Turners horrible service and am going to plead with them to send out another company. Like I said before, i do not normally take time out of my busy day to write reviews but this was a must. Do NOT use this company unless you literally have no other option.

Doesn't Recommend

Paula Malone

Joined 2 years ago

Time Will Tell. The jury is still out!

Doesn't Recommend

jtsmith121

Joined 2 years ago

Customer service is not a priority. Turner's Consumer Svc came out to my house in Jan 2011 to fix my Frigidaire dishwasher. It had a bad motor and was making a lot of noise. The repairman came out to my house and changed the motor. But I believe he broke something else. After the motor was repaired the dishwasher would run all day. I called back and he said it was a timer that went bad. The cost of the repair for the motor was $200.00 parts and labor. I only paid $400.00 for the dishwasher in March of 2008. At the time, I was torn between do I go purchase a new dishwasher or repair this one. Unfortunately I went with the repair. I called Turner Consumer Srv again and the repairman came back out and changed the timer, for a cost of $90.00. So now I have almost $300.00 into a $400.00 dishwasher. The problem is that the timer would work some times and some times it would run all day. It now is at a point where it sticks in the same spot as it did before and runs all day if you don't turn the dial. I called back to Turner's consumer srv and they want to charge me for another service call. I find that appalling! They obviously did not fix the problem, and could care less about there reputation or customer service. The only thing they would do for me is gave me a 800 number for Frigidaire. I called Frigidaire and they will help me with parts that are already covered under warrant. I will never purchase a Frigidaire ever again and I will never do business with Turner Consumer Srv. I am posting this review so other people don't think they are an upstanding company. All they want is money and don't care if they fix the problems or not.

Doesn't Recommend

fatdiesel

Joined 3 years ago

They sent a sex offender to fix my appliance!. Turner is a sham, they showed up late, without calling prior to arrival to let us know they were coming late. Very unprofessional. And here is the real kicker, I walked in the kitchen and next to my wife was a person I recognized from the sex offender list, his name matched too. His offense was with children, which I happen to have a few of. Scarred the heck out of my wife once I told her! My appliance is not worth my family's safety!

Doesn't Recommend

amerindi

Joined 4 years ago

poor service. Have had 3 visits from the technician and less than half the work is done. Poor respect for customer time, impolite and arrogant. Offered explanations which were illogical and solutions that did not work( e.g: vacuum under the fridge as fridge wasn't cooling well.......and despite vacuuming nothing canged). I am stuck because my home warranty co.( American Home Shield) uses them and by the way they are of almost no hlep either. I have only had 4 1/2 days taken off to get 4 appliances repaired and so far only 1 out of 4 has been fixed. Dont use them, in my opinion if you have a choice.

Doesn't Recommend

utex1982

Joined 4 years ago

Poor service and no communication. Since June 10, 2009 Turner's has made 3 trips to my house and still not fixed my dishwasher. Each time it is a different excuse and the right part is not on the truck. Even when Turners special orders a part, it takes weeks to arrive and I receive no communication, even though I am promised a call or follow up. American Home Shield also has liability in this matter and will not take action. I am now told to expect the part and a repair next Thursday ) 7-23) and my dishwasher is leaking again after their first repair. Do not let Turners anywhere near your appliance repair.