09/02/09

I have had good luck with Arrow Rental

by AlexSoriano

They have had the items I needed at a reasonable price over the last 20 years.

• Pros: Good selection of items for rent
• Cons: A little muddy out back

03/21/09

Quality fine, but not pleased with customer service

by ElisJones

I used Arrow Party Rental for food service items and tables for my wedding reception in fall 2008. The delivery was great - they were on time and provided exactly what I had asked for. The quality of the items was also as advertised (in the showroom, etc.). However, I was shown pretty bad customer service. Especially from some associates toward the beginning of my communications, I got a strong impression of "the customer is always wrong."  I felt they were annoyed with me, as the customer. Yes, I did make some changes to my order as time went on, which is probably not easy for them. However, sometimes mistakes were NOT my fault, and I still got the impression I was a hindrance, rather than an appreciated customer.  Another opinion is not that they're necessarily understaffed, but this outfit is not necessarily ready to take your calls.  For example, with my job, making phone calls over lunch is convenient for me.  Arrow oftentimes needed to call me back (or were happy when I told them I could call back after the lunch hour).  A company like this really needs to be staffed at noon in order to handle people's phone calls. Overall, I am fine with this company, but I felt compelled to follow up here with the negatives bits of my experience. I will likely try someone else first next time.

• Pros: Nice quality chafing dishes; delivered on time
• Cons: Bad customer service

01/14/09

Bad Experience

by stegmo22

Worst experience I have ever had at a rental establishment. I rented a stage and a lectern for a very important meeting and what I was promised was the furthest thing from what I received. The stage looked like it had been stored outside, was missing hardware that joined it together, made noises when walked on, got white skirting instead of black, and no clips to install skirting. I made a call to them when I was assembling it and received no show of concern. Please inspect everything completely on delivery because service after the sale is not their strongpoint.