5141 N 139th St, Kansas City, KS | Directions 6610939.180462 -94.900290
Neighborhoods: Prairie / Piper-KC-KS
austin trailers was easy to deal with and helped me choose the trailer we would need by showing me different features and asking lots of questions. I had many of my own and they were all answered thoroughly.
Austin Trailers & Motorsports has always provided us with excellent service. They are all very professional and knowledgeable. I'm very happy to be doing business with them!
I always have very good service here. They're great people to deal with.
They're great to work with. Excellent service and a fun place to go!
this place was great to deal with, from the sales department all the way to service. My experience was great and I would come back and recommend them to others.
They actually get it!! – I bought a Cross Country Tour from these fine people and they were a pleasure to deal with! They've gone above and beyond what I expected. They actually get it! That is a rarity these days. I have never had customer service like what they provided to me. 100 stars would be too low! I'll be a customer as long as they will have me. This bike is a real attention getter!!
Nice! – They have whatever you need or they can order it! on top of that they are decent people that know what they are talking about. I got much good advice from them.
Thanks – I cant thank you enough! you guys were great and helped us out a lot. Love the new trailer!
what a bunch of a--holes. – This place can't go out of business soon enough.1 star is too many for these jerks, and if I could give negative 5 I would.
The first thing I noticed when I walked in is, everyone behind the counter looks at you like "what do you want!" when I asked them for help, they looked at me like "what the hell do you want!!"
I had a problem with a trailer I purchased there the previous day, and when I told the owner, Ron Berlin, I'ld be coming in to see about working something out on it, which he said the previous day he would, he high tailed if out of there like a scared goat so he wouldn' have to meet with me. When I arrived at the store, his lackey behind the counter, Brad, said the owner was gone to lunch. When I told Brad what I was there for, he said when the owner was gone, he makes all the decisions, and that he decided he wasn't going to exchange the trailer I had purchased the previous day. When I said I wanted to talk it over with the owner and would wait until he got back, "Brad the lackey" said "what are you being such an A--HOLE for!!" I wasn't in this place starting trouble or anything like that. I was just trying to solve a problem, and still make worth their while.
But because I wanted to talk to the owner, I get called and "a--hole". Man, that's what I call great customer service. It ends up, I found out later, that the trailer they sold me is junk, and they can't get rid of them, and they didn't wat to exchange it.
Like I said earlier, these jerks can't go out of business soon enough, and I hope it's not long before they do.
DON'T DO BUSINESS HERE!!
Very Helpful – Over the phone and in person, this place was very helpful when I purchased my new trailer. I definitely recommend looking into Austin Trailers before going somewhere else.
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