07/04/09

Gates & Sons BBQ Is by far the Best!

by raregold1

Let me first say that Gates & Sons was my first job as a teen, 34 yrs ago. I was trained by Mrs. Gates! Anywho, Gates has the best flavor in meat & sauces. The meat on the chicken wings just falls off the bone, mmph, mmph, mmph! I've been a patron of Gates for over 30 yrs. and like most restaurants they fall off a little. The meat can be fatty at times but us KC natives know how to order! We just tell 'em "make it lean as possible, please" and it's never a problem. Ciao...gotta go get some of them wings! :)

• Pros: The sauce is the bomb-diggity & the chicken wings are great!
• Cons: They're not perfect and on a bad day meat can be fatty.

07/11/08

GATES INDEPENDENCE LOCATION

by TWENTYFOUR7WORK

ON A RECENT SATURDAY NIGHT , I ORDERED FROM THE INDEPENDENCE MO, LOCATION. UPON ARRIVING AT HOME WITH FAMILY MY DAUGHTER WAS EATING BEEF MADE IN TO A SANDWICH FROM A MIX PLATE. SHE STARTED GAGING AND UP CAME A STUD EARRING THAT WAS IN THE BEEF. WE WERE TOTALLY SHOCKED. UPON CALLING THE STORE THE MANAGER OFFERED VIRTUALLY NO HELP, AND SAID WE COULD BRING BACK THE FOOD. NO APOLOGY/NO CONCERN. I EXPLAINED WE LIVED A WAYS FROM THE LOCATION AND IT WAS ALREADY AFTER 10:00PM. I FROZE THE FOOD AND THE FOLLOWING MONDAY CALLED THE HEALTH INSPETOR, MADE A COMPLAINT. THE PERSON AT THE HEALTH INSPECTOR TALKED AS IF HE WAS ON THE GATES PAYROLL. WITHIN A FEW HOURS I RECIEVED A CALL FROM THE RESTAURANT AND WAS TOLD TO BRING THE FOOD IN. THE NEXT DAY I BROUGHT THE FOOD IN AND THEY REFUNDED ME MY MONEY, AND I TOLD THEM I WANTED TO TALK TO SOMEONE FROM COPORATE. A WEEK AND A HALF WENT BY WITH NO CALL. I CALLED MYSELF AND SPOKE TO ONE OF THE OWNERS. I WAS TREATED AS IF I HAD PUT THE STUD IN THE FOOD MYSELF. NO REAL APOLOGY AND NO REAL ATTEMPT TO CARE ABOUT THE SITUATION. I TOLD THEM THAT IF THIS WAS ANY OTHER COMPANY SUCH AS APPLEBEE'S, I WOULD HAVE HEARD FROM SOMEONE. I WAS INFORMED THAT THEY ARE NOT APPLEBEES. THE TOTAL LACK OF CUSTOMER SERVICE AND ATTITUDE FROM THIS COMPANY WAS UNBELIEVABLE. THEY JUST WANT TO MAKE A BUCK AND LIVE ON THE LEGACY OF THE COMPANY!

07/01/08

Great BBQ Poor Service

by OkieBill

I had a slab of Ribs and my wife had a Beef sandwich. both were more than we could finish in one setting. ribs didn't need any sauce to make them better. I like it best of all the BBQ i've tried in KC Area. this Location was on 40 Hwy in Independence. Staff had an Attitude but Dinning room Service was Excellent.! would go again and take friends. Highly recomend it. Tried several things at a party is what made me go there.

• Pros: Great Ribs and Sandwiches, good dining Room Service
• Cons: Poor counter service, lack of attention to order had to repeat and monitor what we ordered. Dark Dining room