Needs New Management.
I was in this store on Friday evening to buy a boxer that was on sale and initially the service was great until we were being strongarmed into buying accessories including dog food. We were convinced that the dog should be on the same diet that he is on while there and we agreed to purchase it if we can do a price match. Owner/Store Manager didn't like that, he felt as if we were not supportive of the store since we decided to purchase the leash and harness from Wal-Mart. He asked us to leave the store and stated that he didn't want us to be his customer. I referenced "Us" to mean is it because we were black. He began to yell and scream saying "No, I don't like You!" I stated that I was going to broadcast this fact on Facebook, Twitter, Blogs, and all social media resource to my avail, which made him hot.
After we left the store the manager and clerk followed us out and continued on with his unprofessionalism. The clerk continually asking the owner/manager to "Calm Down" and he wasn't listening. He was hot at us. Touching me nose to nose, he continued to yell and eventually pushed me hitting me in the nose. At this point the matter turned into a criminal complaint of "Assault" and the Olathe Police responded. Of course all of the clerks responded with their version of the incident and there was now a criminal charge against me he accused me of "poking him!" All I can say is wow where are the cameras when you need them. I am about 145 lbs in weight with a thin build, this guy is 255 with a built, absolutely no match.
The unprofessional behavior was reported to Petland HQ Operations and I am awaiting a corporate response. In short, this store is in need of new management. I love Petland and this was a very weird and uncomfortable experience because we wanted to buy a dog on sale.
Petland, if you promote the fact that dogs need your food then please make it a package deal and sale it altogether as a package deal.
Please do not get your pets (or any other supplies) from here! They get many of their dogs from puppy mills.
Despite lawsuits, they continue to do business with puppy mills. I would post links but Citysearch won't let me. Just search "Petland puppy mills".
Editorial Review by Citysearch Editors. Large selection of pets for sale and adoption, including puppies, kittens, birds, reptiles and small mammals. Also pet care products.
So many pets to choose from!!!. I absolutely love the variety of puppies they have, and how clean and well kept they are. They a good variety of other small animals a birds too! I've also notice they've had new salt water fish come in that are absolutely beautiful. Every one there is willing to help even if it takes a bit longer than other pet stores(thats just because they are so packed full of families and kids). Every one Gets the information you need, and if they dont know they get someone who will. They are constantly making sure we are always sanitizing our hands and they clean out the rooms we all play in so they animals dont get sick. How great is that! I've never been to a pet store that is so dedicated to trying their hardest in keeping the healthiest pets to their capability. And all of the employees are smiling!!! <<thats my favorite, it makes every ones day brighter!
Very clean and an abundence of pets to visit and choose from.
They are always packed with customer and theier help is s great. They have a manager that is so fun to visit with and knows here stuff. She is the BIRD LADY.
Thier other emplyees are alwas friendly and willing to help in an instant. There are times that you may have to wait to be helped but due to the volum of people in there to shop.
The store is always so clean it never smells I love to go there. They are always smiling and laughing......you should visit them.....it is fun
AVIOD THIS STORE. OK, it took about twenty minutes just to get someone to help me then another 30 minutes to get checked out at the register. The store smelled gross and not sanitary for those poor animals. The employees were also too busy bittering to assist any customers like myself. I was very dissappointed and highly suggest PetSmart over Petland!
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