12/23/08

Great Service- Guest Is #1 Focus

by PaullyWalnuts

I love how everytime I walk in to Harry's Country Club I know that the guest's satisfaction is the #1 priority - the waitstaff does their best to help me pick out new items that I would like bsased on my usual "go to's" and always have something new and fun to try--- and the food and drinks are amazing!

• Pros: beautiful bar, great staff, awesome patio, great value

12/08/08

Owner is Rude and Obnoxious

by Deezznuts

Owner (Harry) is extremely RUDE! Several posters had my exact experience.....the Manager/Owner....Harry, is an unprofessional rude person that tries to start angry altercations with customers. If you complain about the food or being overcharged, this guy will say something about "I don't want to see you suffer", and maybe "you should be a consultant", then he actually threw a menu at us. His behavior was so bizarre, that my friends and I thought that maybe we had done something to deserve being talked to like animals. But apparently this is his normal behavior. This guy does not deserve $1 of anyone's money. Amazing that this place remains in business.

• Pros: None
• Cons: Food is horrible, Overcharge for everything, Staff is Rude

09/29/08

Bad Service, Rude Owner

by kathrynchristine

I can understand slow service if the place is packed but on this night it wasn't, as well as they had around 8 waitresses working. But even this was acceptable, but when it came to tab out, our waitress told us she wouldn't break up the tab, we told her this was the only way we were going to be able to pay. Along with this they seemed to have added a couple drinks that we didn't have onto the tab. We informed them of this and of course she was grumpy and kept repeated that "This needs to be taken care of right now." Then when she was inside one of our friends overheard the owner telling her to "Charge those kids whatever you want." He then came out and confronted us about "Thinking we've been over charged." We told him there was an additional drink and pointed to the two glasses containing a lime to prove that there were 2 and not 3 of the beverages. Then he stood behind us and while we were discussing a Mexican restaurant, he again confronted us and asked if we were talking about his place. And said he didn't want anybody "Suffering in silence." We informed him we were not and if we were suffering, it certainly would not be in silence. He was very hostile when speaking to us and not showing any concern what so ever. We decided right then and there we would not be returning. I never leave reviews unless service is outstanding and I think they deserve the credit, it just so happens this time the service and owner were so rude and demeaning to us, it worked the other way around.