Best Bar in Kansas City. I have been going to Harry's since it opened. Always a good crowd, good music and a great menu. Great place to meet friends and hang out inside in the winter or on the patio in the summer. The owner, Harry, is a witty, charming guy with a wealth of knowledge about the bar business and traditional country music. He is always bringing a great music to the River Market. If you haven't been, GO!
Bad Customer Service and Rude Managers.
The drinks are great, the food is ok and the servers are friendly, but when our group had a problem with an error on the bill things turned ugly.
We were charged full-price for a happy hour item that should have been half-price and just needed a simple apology and correction; we received neither. The shift manager stonewalled us and we ended up leaving very upset.
A letter of complaint was written and received by the general manager who promptly contacted us with what we hoped would be a quick resolution. Instead, we heard the same line as the lower manager that there was no error and they were not going to do anything for us. It took some reasoning on our part before a refund was offered, but there was no apology or warm invitation back.
I don't understand how a business, in the struggling River Market area, can afford to upset loyal customers and not care. We won't be going back unless there are some major management changes.
Great Service- Guest Is #1 Focus. I love how everytime I walk in to Harry's Country Club I know that the guest's satisfaction is the #1 priority - the waitstaff does their best to help me pick out new items that I would like bsased on my usual "go to's" and always have something new and fun to try--- and the food and drinks are amazing!
Owner is Rude and Obnoxious. Owner (Harry) is extremely RUDE! Several posters had my exact experience.....the Manager/Owner....Harry, is an unprofessional rude person that tries to start angry altercations with customers. If you complain about the food or being overcharged, this guy will say something about "I don't want to see you suffer", and maybe "you should be a consultant", then he actually threw a menu at us. His behavior was so bizarre, that my friends and I thought that maybe we had done something to deserve being talked to like animals. But apparently this is his normal behavior. This guy does not deserve $1 of anyone's money. Amazing that this place remains in business.
Bad Service, Rude Owner. I can understand slow service if the place is packed but on this night it wasn't, as well as they had around 8 waitresses working. But even this was acceptable, but when it came to tab out, our waitress told us she wouldn't break up the tab, we told her this was the only way we were going to be able to pay. Along with this they seemed to have added a couple drinks that we didn't have onto the tab. We informed them of this and of course she was grumpy and kept repeated that "This needs to be taken care of right now." Then when she was inside one of our friends overheard the owner telling her to "Charge those kids whatever you want." He then came out and confronted us about "Thinking we've been over charged." We told him there was an additional drink and pointed to the two glasses containing a lime to prove that there were 2 and not 3 of the beverages. Then he stood behind us and while we were discussing a Mexican restaurant, he again confronted us and asked if we were talking about his place. And said he didn't want anybody "Suffering in silence." We informed him we were not and if we were suffering, it certainly would not be in silence. He was very hostile when speaking to us and not showing any concern what so ever. We decided right then and there we would not be returning. I never leave reviews unless service is outstanding and I think they deserve the credit, it just so happens this time the service and owner were so rude and demeaning to us, it worked the other way around.
NOT WORTH YOUR TIME...OR YOUR MONEY.
I AGREE WITH THE OTHER REVIEWS BELOW- NOT AT ALL WHAT I EXPECTED.
THINGS YOU SHOULD KN0W:
1) OWNER, HARRY, IS RUDE & OFFENSIVE
2) FOOD IS NOT WORTH THE MONEY
3) SEATING IS CRAMPED AND NOT CONVENIENT FOR GROUPS
4) SERVERS/ BARTENDERS AND MANAGEMENT ARE COOL BUT END UP GETTING THE SHAFT BECAUSE THE OWNER IS JUST PLAIN PIG-HEADED AND HAS NO CONCEPT OF CUSTOMER SERVICE.
I wish I could give a negative star rating for this bar.. Wait staff & bartenders are great. Food is not that great. Whatever atmosphere is there is completely ruined by the offensive and narrow minded owner. Be cautious when trying to plan a group party at this establishment... what they promise is not what you will receive. It is a disappointment- with all the great bars in the River Market district and Midtown KC- this is one to skip- unless you like abuse.
Horrendous Customer Service.
I arrived to celebrate the 30th birthday of one of my best friends last friday. After 3 years of marriage to a best friend of ours, he found Harry's Country Club to be a new and interesting venue to host the party for them and 34 close friends. Having planned this event with the bar owner, "Harry," over one month in advance, my friend Matt was surprised to find there was no area saved for the party, as they arrived at seven O'clock.
After rounds of drinks were ordered, many of the group who wanted to walk into the bar's outside courtyard were told they needed to pay a $5.00 cover. Harry had promised not to charge any cover should Matt bring his party to his establishment. Although he initially told Matt his friends who smoke could go to the street, he eventually begrudingly allowed smokers who could not exit the bar with the $4 beer they had purchased to use the courtyard as long as they stood in a far back corner. His doorman made patronizing and belittling comments to those in the party who wanted to leave the stiflingly hot bar, as the air conditioner did not preform any function but to drip on the tables below. Our group finally left, 2 hours after arriving, when the bar owner, Harry, repeatedly sought out members of the party to threaten with removal if they had a problem with the service he was providing.
Harry turned a woman's 30th birthday, with friends who traveled far to celebrate with her, into an argument with no winner. Not the angry bar-owner who lost a customer base. Not the wait staff, that lost further tips. Not the friends who gathered to celebrate. I would never again trust this bar with my good time and hope you will not either.
Great hang out!. Harry's is great. Outdoor seating area is fun, there's a fire pit when it's cooler, a stage for live music. Tons of people are always there. It's a good time.
Harry's never disappoints...... I've been to Harry's a number of times and the food vener disappoints. The fish & chips pn Fraidays is great - fresh fish and hand battered. The menu is npt huge, but everything I have tried I loved. It's a great place to hang out - and tried one of the 'yard beers'.
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