Marriott Kc Country Club Plaza

Recommends

Contributor

Joined 10 years ago

Dependable digs boast consistent service and ample amenities.. In Short
This highly recognized hotel chain has been taking care of business and leisure travelers since 1957. Professionals appreciate the business center, meeting facilities, in-room work area with ergonomic chair and no-glare lamp, and express check-out. Those who come to kick back take advantage of the pool and gift shop. Spacious rooms include a comfy bed with a quilted-top mattress, oversized comforters and feather pillows. Additional amenities include a fitness center, whirlpool and concierge services.

Doesn't Recommend

kowalspc

Joined 11 years ago

Terrible Customer Service. I would not recommend staying at this Marriott if it's customer service and professionalism you seek.

We just had our second and third - and last - terrible experiences with the Marriott on the Plaza. Un-accomodating night managers unwilling to make a check-in time exception and proceeding to charge us for the eventually unused room, combined with unprofessional bell-men who all but lost two rented tuxedo's for the better part of an afternoon were enough to make me never recommend this hotel to anyone I know, or don't know.