Olathe >Mia's Bridal & Tailoring
Poor customer service.
I chose to select my bridal gown in Atlanta, but have it shipped to Mia's Bridal & Tailoring for alterations. I wanted to have my family and maid of honor involved in the selection process, but since I live here it wasn't practical to continue to fly to Atlanta for the alterations.
I selected Mia's partly because I saw so many positive reviews on-line. Also, I had visited the salon for a jewelry trunk show and purchased my jewelry there and my flower girl's dress was also purchased at that salon. Those experiences had been fine, so although the salon is a little far south for me, I decided to continue to give them my business.
However, when I arrived for my first "fitting" appointment, Mia repeatedly questioned why I had not purchased the gown at her salon since they carry that line. Apparently her financial gain was more important to her than a bride having a positive experience surrounded by family and friends.
But, that is just the beginning of the attitude that I received. A lot can happen in the 6 months between when you select and purchase a wedding gown and when it actually arrives. Life goes on, but once a dress is ordered that order cannot be changed (yes, I tried ; ). The dress has arrived and it fits well right now, but I am 16 weeks pregnant and the wedding is still 11 weeks away, so obviously the dress will need significant alterations to account for my changing body.
As a surgeon, I am always up for a challenge and the opportunity to exercise my skills. But, I learned from Mia that not everyone takes their art as seriously. Once Mia heard about my pregnancy, she wanted nothing to do with me. My friend and I were literally left alone in the dressing room wondering if she was returning or if the appointment was over. She wanted to know why I had bothered coming in. Well, of course I was excited to see the dress since it had just arrived. How many brides wait an additional 2 months after not seeing the dress for 6 months?
She clearly was not up for the challenge. She even balked at the simple alteration of changing the neckline to a sweetheart neckline and just stated that she liked the current neckline. If only it were her wedding...
In the end, she said that she didn't feel comfortable changing the dress. But, isn't that implied with the word "tailoring" in the title?
I figure that my decision to choose my wedding gown amongst family, instead of with Mia, doomed me from the beginning. Someone with true business savvy would view any business as good business (especially in this economic climate), but not Mia.
I walked out with my gown in hand, and I am now posting this review. Once I have found a truly skilled seamstress, I will be sure to share.
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