Kona Grill - Kansas City

04/20/09

If you go to Kona pay with cash

by CSMobileUser at Citysearch

I have had better sushi from the grocery store. It was tasteless and the calamari was so greasy I could have wrung in out with a napkin. The place was loud and the music blaring didn't help. I ordered a mint julip and the "drink" I was served was a "mint julip" as so far as it had mint leaves in it. I asked the waitress to take it back and off my bill. She did take it back but not off my bill. So when I was paying I asked her to take it off again and gave her my card. When she returned, there was no credit for the drink so I asked her to correct the bill and again she left with my card. The drink was $9.00 and when the waitress can back she said that she void the first charges and recharged the corrected bill. The waitress only took $4.00 off the bill. I was not happy, but I wanted to leave more than argue over the difference. So when I checked my account the next day I had a surprise!!!! The waitress only credited back $1.00 to my account, so I got charged the original bill of $22.98 and the corrected bill of $17.98. So if you want to be overcharged for lousy sushi, bad drinks and leave with a headache, at least pay cash.

03/31/09

Unbelievably Bad

by regulargirl2 at Citysearch

I used to come to this restraunt often when I lived on the Plaza. Now, I come in less frequently...and for a good reason. I have been there twice in the last 2 weeks and the service was horrible. Both times, we sat in the bar. The last time, our server was non-existant and our food took more than 45 minutes to get to our table( reguardless of the fact that we watched it sit in the pickup window for a half an hour as the staff just walked by). Then, we were suprised to find out that our server had gone home. She never told us anything, nor did the new server come up and introduce herself. We almost missed a flight trying to get out of there. A casual lunch turned into a 3 hour ordeal.

Most recently, we were in the bar area again and once again....service was horrendous! Our server was obviously in a bad mood, as she walked around with a scowl on her face all night. We constantly had to ask the bartender for drinks because we couldn't ever find our cheerful little girl. We spent a LOT of money in there and this girl couldn't be more upset about it.

Kona is good, just order it to go. Staff is a pain and not happy that you are there.

• Pros: ambiance
• Cons: service, service, service.

01/16/09

McDonalds has better fish!

by marc2003 at Citysearch

Been eating sushi for the last 15 years. Waited forever to get a seat at the Sushi bar, placed my order and it took excessively long. There were two rolls I ordered that I didn?t receive had to ask the waitress to removed them from my bill. Quality was as good as the California rolls at cheap Chinese Restaurants on the buffet . I did not leave a tip and didn?t fell guilty about one bit.

• Pros: Drink a lot! It make the food better
• Cons: food