Doesn't Recommend

john s.

Joined 7 months ago

False advertising and rude receptionist. I'm a primary care physician trying to refer a patient to him. I found his name on the internet and his website. My nurse call his office. The receptionist was extremely rude, unhelpful and practically turned down the referral right on the spot.

Why I said false advertising? Because my patient has excellent ppo insurance, the type of insurance listed on his website as "accepted insurance". But the receptionist told my nurse that they don't take that specific insurance.

Second thought, the doc there might be good but I will NOT ever refer any of my patients there if that's how his office handles communications or referrals. I've made numerous referral to different specialists, this is by far the worst experience.

C B.

Joined 9 months ago

Dr H. seemed to care & want to help, but thanks to the HORRIBLE office staff who couldn't do their jobs and coordinate with my employer & insurance company my FMLA claim was denied so my employer didn't accept that I am clinically depressed and fired me for being off work so long. THANKS PAKC!!! Love being unemployable!!!!

Doesn't Recommend

Trenee1023

Joined 2 years ago

Horrible office staff. The reception staff and especially the "so-called" supervisor Janette are extremely rude! They did not send me a statement, yet somehow I am expected to know what my balance is and pay it??? No matter what I said, all I got was a rude hateful response based on previous customers actions. Don't see how my siutation has to be compared to other patients. All patients are different, as are their situations. Therefore, they should be treated as such. Basically, since other people has said they didnt get a statement, I was treated as if I was lying. Horrible customer service!!

Doesn't Recommend

Matmay

Joined 2 years ago

The Worst Billing Dept. The doctors are alright but to charge a someone that's in the hospital $320 for the initial 3mins and $160 per visit when the damn doc himself only saw me twice out of 5 days and for only 2 mins at a time. Not only that when I applied for assistance they laughed and gave 45% to someone who only has a temp job for two months and a baby on the way. They have no compassion or regard for anyone but themselves. They are rude, vicious, and incompetent women who obviously need a career change. If there were zero or negative stars to give this would definitely be one of those occasions. Oh and if any of you agree I'm going to the Better Business Bureau as well.

Doesn't Recommend

mcnkcmo

Joined 2 years ago

Awful Reception Staff. I like my Doctor but the reception staff are rude. Although I never experienced a NAZI concentration camp, I would imagine the the reception staff would fit right in.

Doesn't Recommend

DoctorT

Joined 2 years ago

Cannot say enough bad things about clerical/admin staff.. The Doctors are acceptable. Although not great enough to warrant putting up with the sub-normal, socially challenged, outright malicious, flat out horrible excuses that are supposed to serve as the clerical/billing/office staff. At their best they're plain rude. They are quick to release their "hounds" for collection of even paid debts. I paid my bill (with no Insurance) 2 months late. This, after having to go over their heads and get my Doctors "OK" to not come up with the entire fee on the spot in full. My check cleared my bank in Dec. Called for a replacement script after the original was lost by my pharmacy in January and the office staff flat out refused!!!! They are in the businesses of jeopardizing patience's health and well-being for their base satisfaction of spite. There are no words that exist in the English language suitable for an accurate depiction of these scumbags. Now, 5 months after my appointment and 3 months after settling the debt, I am receiving bothersome mail and harassing phone calls from collectors. This office staff ought to be held accountable for endangerment, malpractice, egregiously causing pain and suffering, false debt collecting, so on and so forth. I STRONGLY encourage anyone anywhere to avoid this business at all costs. After reading everyone else's reviews, it seems their might even be grounds for a class-action to occur.

Recommends

january497

Joined 3 years ago

Dr. Mays is the BEST. I can't possibly say enough good things about Dr. Mays. He is smart, caring, professional, and intuitive. After years of struggling and countless misdiagnosis by other doctors, in one session Dr. Mays correctly diagnosed my daughter, worked to get her on the correct dose of the correct medication and recommended an outstanding therapist. He has changed her life and the lives of our whole family.

The office staff is fine. I've never had a problem. And anyway, you're going to see a doctor not a secretary. These are great doctors. This is a very good practice. Even if you have to wait for your first appointment- it is WORTH THE WAIT.

Doesn't Recommend

allthewayhere

Joined 3 years ago

stealing secretary. the psychiatrists are wonderful and do anything they can to help.

the male secretary with the long finger nails and short hair stole my money.

Recommends

invictus33

Joined 5 years ago

Dr. Mays and Psychiatry Associates are the very best!. My daughter has been seeing Dr. Mays for going on 2 years and I have never had a bit of trouble with either billing or appointments. When I first starting having issues with my young child every where I looked had a 6 month waiting period or longer and I was at my wits end. Dr. Mays could see me in 2 months but when my family doctor called and explained the seriousness of the situation I got a call back from his office, he re-arranged his schedule in order to see my daughter that same week.

His assistant is always prompt and effecient getting answers to my questions or relaying updates to him. She always makes sure that our controlled substance refill requests are taken care of immediately. Dr. Mays is a wonderful caring doctor with genuine concern for the well being of my child and is always considerate of my questions and observations as her parent. I would give him and his practice 10 stars if I could.

Doesn't Recommend

sistersouix

Joined 5 years ago

Great doctors, but lousy office staff who make every contact too frustrating.. Although I am very impressed with Dr. A, her appointment staff makes it so frustrating to try to set up an appointment that I found somewhere else to go. She either doesn't return repeated phone messages requesting appointments, or the person answering the phone says she will be right with you, put you on hold, and she never comes to the phone. VERY UNPROFESSIONAL. It is very frustrating to need an appointment and not be able to make one.