05/28/09

Very nice staff

by mcdub

Most of the doctors at this facility are great. If you pay attention to what you're being told, there are usually no surprises. I noticed problems with some of the people at the front desk in the past, but everyone seems great now! They even helped me save money on my bill, which surprised the heck out of me.

I get the feeling that a lot of reviews I have seen are by people who just did not want to pay their bill.

• Pros: Off street parking, Nice staff, reasonable prices

09/19/08

Dirty, Smelly, Overpriced, and Slow and they treat you bad as well!

by LavernaW

I wish I'd done more research on this business before I went there. Unfortunately I had my cat neutered there and he also received shots. The employees there act as if they are doing you a favor to even acknowledge your presence. I had several questions and they were very annnoyed that I asked. When you ask about the costs involved, they only thing they can say is "You'd save money if you sign up with out health plan" They really PUSH you to enroll in their monthy plan to send them money continually. Maybe it's a good deal but they are so pushy about it. They finally did tell me what the costs were but when I arrived to pick up my cat, the bill was significantly more than I'd been quoted. I questioned the bill and was immediately talked down to and talked ugly too. I've never been treated worse in my life. There was an older woman customer there at the same time who questioned a bill and they were just plain rude to her. When she left, the employees blatantly and loudly talked terrible about her and called her very unkind names. The woman had been very polite & they spoke terrible aboout her. I would never return to Animal Medical Center. I'm sure they probably talked about me when I left as well. I told another woman at my office about my experience and she said she'd changed vets several years ago after she'd been badly treated at Animal Medical Center. I found another vet right around the corner and they are much more professional and the building is much cleaner and better kept. Also, Animal Medical Center is very dirty and has a strong stench.

• Pros: Not the only vet in town
• Cons: Terrible Employees, High Prices,

09/16/08

**WARNING** **WARNING** DO NOT USE ANIMAL MEDICAL CENTER UNDER ANY CIRCUMSTANCES

by MatthewJohn

I've personally had nothing but bad experiences with Animal Medical Center. Two of their vets are somewhat personable and possibly competent. Dr. Williams, the owner, is very old, rude, and oblivious to the lousy customer service provided. Complaints about his staff always result in the staff being defended, complaints about being overcharged or charged for unauthorized services result in vicious attacks on the customers. It's not unusual to have more than once argument over billing or unauthorized services going on in their lobby at once.

Many intenet sites have negative comments about this business and the business usually responds by attacking the customer personally.

They realize their business plan, customer service, attitude, cleanliness, services, and attitude cannot be defended so they attack any customer bold enough to complain. I recently had dinner with a neighbor who described being treated badly by the staff at Animal Medical Center and another neighbor and I had to laugh. He'd found out what long time residents of the neighborhood know. Patronizing Animal Medical Center is a critical error in judgement. As bad as they consistently treat humans, can you imagine how the animals are treated.

• Pros: off stree parking,
• Cons: very rude staff, over priced, rarely have food you might need, impossible to resolve complaints,